Reporting to upper management, you will lead and develop our teams, setting clear expectations, building accountability and bringing out the best in people. You will connect departments, improving communication, coordination and ownership across the business. You will manage the complete order process, understanding how purchasing decisions, stock availability, production schedules and dispatch affect customer commitments. You will run purposeful meetings that resolve issues, establish priorities and finish with clear actions, responsibilities and deadlines. You will identify connections and anticipate problems, recognising how an issue in one department may affect another and taking action before it impacts the customer. You will provide clear, timely reporting to upper management on daily operations, priorities, issues, corrective actions and results. You will drive customer service standards, ensuring enquiries, orders and concerns are handled promptly and followed through to resolution. You will improve operational performance, addressing bottlenecks and strengthening processes, productivity and reliability.

Key responsibilities

Lead and develop our teams, setting clear expectations, building accountability and bringing out the best in people

Connect departments, improving communication, coordination and ownership across the business

Manage the complete order process, understanding how purchasing decisions, stock availability, production schedules and dispatch affect customer commitments

Run purposeful meetings that resolve issues, establish priorities and finish with clear actions, responsibilities and deadlines





Identify connections and anticipate problems, recognising how an issue in one department may affect another and taking action before it impacts the customer

Provide clear, timely reporting to upper management on daily operations, priorities, issues, corrective actions and results

Drive customer service standards, ensuring enquiries, orders and concerns are handled promptly and followed through to resolution

Improve operational performance, addressing bottlenecks and strengthening processes, productivity and reliability

About you

A proven record of successful leadership in a General Manager role with minimum 5 years experience

The ability to unite departments and build a cooperative, accountable team

Strong commercial and operational judgement, with an understanding of the flow from purchasing stock through to customer delivery

Excellent communication and reporting skills, including the ability to explain what is happening, why it matters and what action is required and foreseeing when future issues may arise

Confidence in directing meetings, making decisions and following through

A practical, proactive approach to solving problems and managing competing priorities

A solid customer service focus and the ability to translate customer commitments into coordinated action across the business

Strong reporting and analytical skills, including proficiency in Excel and experience using ERP and CRM systems

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📌 General Manager — Ops, Cross-Dept Leadership (Brisbane)
🏢 seek.com.au
📍 Brisbane