- Shape the future of insurance with innovative ideas and technologies that improve the lives of millions of Australians
- Take your career further than you ever imagined with diverse roles and opportunities for personal and professional development.
- Our competitive benefits package includes everything from financial literacy to health and wellness initiatives, designed with your well-being in mind

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Engineering Manager – Policy Servicing leads the people, systems and processes that operate, sustain and evolve TAL’s Policy Servicing technology platforms, including PAS, Life400, CLOAS and EthIL/ILSA. Leading eight Engineering and Support Leads, the role is accountable for platform availability and recoverability, technology risk, business-as-usual delivery, workforce capability, cost and vendor performance, while driving the transition to DevOps and DevSecOps ways of working.



The role will also support the adoption of approved AI-enabled development practices and ensure technology capability is aligned to Heritage and Direct Simplification and the longer-term direction toward Life400.

In this role you will:

- People Leadership & Capability: Lead, coach and develop Engineering and Support Leads, building a high-performing, engaged and future-ready workforce with strong succession and cross-platform capability.
- Platform Stewardship & Service Resilience: Own the health, availability, recoverability and ongoing sustainability of PAS, Life400, CLOAS and EthIL/ILSA, including incident management, disaster recovery and lifecycle planning.
- Engineering Delivery & Prioritisation: Lead the prioritisation, resourcing and reliable delivery of business-as-usual engineering requirements, including regulatory, compliance, remediation, repricing and annual servicing activities.
- Technology Risk, Security & Transformation: Proactively manage technology risk, cyber vulnerabilities, obsolescence and technical debt, while leading the transition to DevOps and DevSecOps and embedding approved AI-enabled development practices.
- Commercial, Vendor & Stakeholder Management: Manage workforce capacity, costs and vendor performance, while providing explicit visibility of delivery, risk, resilience and investment priorities through key planning and governance forums.





Qualifications

- Engineering & Operations Leadership: Proven experience leading software engineering and technology operations teams supporting business-critical enterprise platforms, ideally within financial services or life insurance.
- People Leadership & Workforce Capability: Strong experience coaching and developing technology teams, with demonstrated capability in workforce planning, succession planning and building future-ready skills.
- Platform Resilience, Risk & Security: Strong knowledge of production support, major incident management, disaster recovery, technology risk, cyber vulnerabilities, legacy technology and technical debt.
- DevOps, DevSecOps & AI-Enabled Delivery: Experience leading DevOps and DevSecOps transformation and adopting AI-enabled development practices within appropriate governance, security, quality and risk controls.
- Commercial & Stakeholder Management: Strong financial, capacity and vendor management experience, combined with excellent communication, judgement and cross-functional leadership skills in a regulated environment, including familiarity with APRA CPS 230 requirements.
- Knowledge of IBM iSeries or z/OS and platforms such as Life400, CLOAS, PAS and EthIL/ILSA.
- ITIL or equivalent service-management familiarity.
- Experience with ServiceNow, Jira and Agile delivery practices.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency from 2014 to 2025 and 202

📌 Engineering Manager (Melbourne)
🏢 TAL
📍 Melbourne