Hands-On Leadership / High-Volume Community Pub / Gaming, F&B;, Functions and Retail

ABOUT BRACKEN RIDGE TAVERN

Bracken Ridge Tavern (BRT) is a busy, multifaceted venue with something for everyone – families enjoying a meal, sports fans watching the game, gaming and TAB customers, functions and celebrations, local regulars at the bar, and a strong community following. The BRT has been family owned and operated for over 40 years.

BRT is a venue where no two days are the same. We recently invested $10 million in a full renovation of the venue, and we're looking for an experienced hospitality operator to join our senior leadership team and help take the business forward. You'll be joining a venue where there is already a solid foundation – but also genuine opportunity to improve performance, develop people and contribute current ideas. You'll work closely with experienced senior management and have the opportunity to make a meaningful impact on the venue rather than simply maintaining the status quo.

This is an opportunity for someone who understands what makes a great pub work – people, customers, standards, commercial performance and genuine community connection.

THE ROLE – LEAD FROM THE FLOOR

We're looking for an experienced Assistant General Manager who is highly visible, hands-on and comfortable taking responsibility across a large, busy venue.

This is not a role for someone who wants to spend their week behind a desk - 80% operational and 20% administrative

You'll be a senior operational leader on the floor, working closely with the General Manager and leadership team to ensure the venue operates at a consistently high standard.

You'll be across the business – supporting our bars,



restaurant, gaming, functions, and overall customer experience – while leading and developing the team around you.

When the venue is busy, you'll be there with your team.

When something isn't working, you'll take ownership and get it sorted.

Key responsibilities will include:

- Taking an active leadership role in the day-to-day operation of the venue
- Supporting the General Manager with overall venue performance and commercial outcomes
- Leading, engaging and developing a large and diverse hospitality team
- Maintaining high standards across F&B;, gaming, TAB, security, presentation and customer service
- Driving sales and identifying opportunities to improve revenue and profitability
- Managing rosters, staffing levels, labour costs and operational efficiencies
- Monitoring venue standards and ensuring compliance requirements are consistently met
- Working closely with kitchen and FOH leaders to maintain and improve the food and beverage offer
- Supporting functions, events, promotions and major trading periods
- Building robust relationships with customers and regulars
- Monitoring the P&L; and understanding the key drivers of venue performance
- Supporting stock control, cost management and operational reporting




- Coaching managers and supervisors and helping develop the next generation of leaders
- Stepping up and taking overall operational responsibility in the GM's absence
- Working closely with senior management to implement new ideas and continually improve the venue

You'll have the support of an experienced senior leadership structure, but we're looking for someone who is comfortable making decisions, solving problems and taking ownership.

ABOUT YOU

You may currently be an General Manager, Assistant General Manager or Venue Managerin a high-volume pub, club, hotel or hospitality venue.

What matters most is that you understand high-volume hospitality and know how to lead people.

You'll ideally have experience across a combination of food & beverage, gaming, compliance, rostering, labour management and venue operations, together with a strong understanding of commercial performance.

You'll describe yourself as someone who:

- Leads from the front and is highly visible on the floor
- Is energetic, hardworking and genuinely enjoys hospitality
- Knows how to get the best out of a large and diverse team
- Is approachable and builds trust rather than relying on authority
- Can communicate confidently with everyone from junior team members to senior management
- Understands labour, wages, costs and the fundamentals of a venue P&L;
- Has strong gaming and compliance awareness
- Is organised, accountable and follows things through
- Is comfortable making decisions and taking responsibility
- Can deal confidently with a broad mix of customers and personalities
- Has high standards and isn't afraid to hold people accountable
- Enjoys developing people and building a

📌 Assistant General Manager (Brisbane)
🏢 Bracken Ridge Tavern
📍 Brisbane