TAL is seeking a Complaints Analyst to help us better understand customer experiences and drive improvements in the claims journey. You will identify drivers, trends and systemic issues, and work with Claims, QA, Risk and CX to implement sustainable actions.
The role emphasises data-driven insights, detailed analysis, and collaboration to protect Australians' way of life with care and confidence. It is a 12‑month contract, hybrid in Sydney or Melbourne.
📌 Insights-Driven Claims Complaints Analyst (Sydney)
🏢 TAL
📍 Sydney
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