Operations Associate, Operational Resilience

Role Title: Operations Associate - Operations Resilience

Department: Operations

Location: Sydney, Australia

Type: Permanent

Job Summary:

The Operations Associate - Operational Resilience supports the delivery of first line operational resilience across business continuity management (BCM), supplier and third party risk (SPM), procurement and first line risk and compliance for Operations and PST. Reporting to the Head of Operations Resilience and working alongside the BCM, risk and compliance and procurement leads, the role owns the accuracy and currency of the team's registers, evidence and action tracking, and prepares the artefacts that underpin Prudential Standard CPS 230 compliance. The role also supports risk system updates and reporting - including Enterprise Risk Committee (ERC) data and first line incident reporting - and provides the coordination capacity that allows the leads to focus on testing, assessment and readiness. The role offers broad exposure across all three resilience functions, with opportunity for cross-skilling and progression into specialist operational resilience work.

Job Responsibilities:

Registers

- Support the maintenance of the operational resilience registers, including supplier, material service provider (MSP), incident and business continuity records.
- Keep register data complete, current and consistent with the underlying evidence.
- Support the team to update and record register changes at onboarding, material change, renewal, incident and offboarding.
- Prepare register extracts and summaries for the resilience leads on request.
- Track annual plan actions:



Maintain the operational resilience annual plan and keep milestone dates current.

General information

Country: Australia

Creation Date: 14-Oct-2026

Employment Type: Permanent

Employment Type: Full time

Ref #: (phone hidden)

Description & Requirements

Role Title: Operations Associate - Operations Resilience

Department: Operations

Location: Sydney, Australia

Type: Permanent

Job Summary:

The Operations Associate - Operational Resilience supports the delivery of first line operational resilience across business continuity management (BCM), supplier and third party risk (SPM), procurement and first line risk and compliance for Operations and PST. Reporting to the Head of Operations Resilience and working alongside the BCM, risk and compliance and procurement leads, the role owns the accuracy and currency of the team's registers, evidence and action tracking, and prepares the artefacts that underpin Prudential Standard CPS 230 compliance. The role also supports risk system updates and reporting - including Enterprise Risk Committee (ERC) data and first line incident reporting - and provides the coordination capacity that allows the leads to focus on testing, assessment and readiness. The role offers broad exposure across all three resilience functions,



with prospect for cross-skilling and progression into specialist operational resilience work.

Job Responsibilities:

Registers

- Support the maintenance of the operational resilience registers, including supplier, material service provider (MSP), incident and business continuity records.
- Keep register data complete, current and consistent with the underlying evidence.
- Support the team to update and record register changes at onboarding, material change, renewal, incident and offboarding.
- Prepare register extracts and summaries for the resilience leads on request.
- Track annual plan actions: Maintain the operational resilience annual plan and keep milestone dates current.

Incident and controls support

- L1 Operations and PST Support: Track open actions from testing, assessments, incidents and audit findings through to closure.
- Follow up action owners ahead of due dates and elevate overdue items to the relevant lead.
- BCP and Critical Operations testing:
- Maintain the schedule for business continuity testing, control testing and attestation cycles.

Reporting

- Prepare data and draft inputs for Enterprise Risk Committee and executive reporting packs.
- Compile first line incident and event reporting for Operations and the Processing Services Team (PST).
- Produce recurring status reporting on registers, actions and the annual plan.

Risk systems and evidence

- Support Fusion updates so records, actions and monitoring outputs are entered accurately and on time.
- Maintain the evidence library for CPS 230 artefacts, including critical

📌 Operations Associate, Operational Resilience (Sydney)
🏢 Liberty Specialty Markets
📍 Sydney