21 Oct
|
D ploy
|
Melbourne
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- Valuable customer interaction and result oriented
- Troubleshooting skills - Windows XP, Outlook, Laptop related issues, Internet Issues, Wireless / Bluetooth issues, Data Card issues
- Knowledge of blackberry mail configuration and troubleshooting
- Excellent communication and organizational skills
- At-least one year experience in international BPO in technical process (Specially in Laptop support added advantage)
- Understanding of Microsoft Windows systems and network security concepts
- Good in analyzing root cause and providing the resolution
Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution.
A good understanding of in-country banking systems, account and liquidity structures as well as payment delivery systems would be an added advantage.
Excellent presentation, communication, problem solving skills and a team player.
A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
Demo Data
3072 Preston Australian Private Networks Pty
Posted 2 days ago
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Job Description
Job title: Technical Support / Customer Service
Job Summary:
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service.
The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.
Skills:
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities
– Ability to work well under pressure in a fast-paced environment
– Knowledge of customer service principles and practices
Responsibilities:
– Answering incoming calls and responding to customer inquiries in a professional manner
– Providing information about products or services offered by the company
– Resolving customer complaints or issues effectively and efficiently
– Processing orders, returns, and exchanges accurately
– Maintaining accurate records of interactions with customers
Qualifications:
– High school diploma or equivalent required
– 1+ years of experience in a customer service role preferred
– Proficiency in Microsoft Office applications
– Ability to work flexible hours, including weekends if necessary
Melbourne, Australia
Sydney, Australia
Western Australia, Australia
Brisbane, Australia
South Australia, Australia - Remote
Queensland, Australia
Victoria, Australia - Remote
New South Wales, Australia - Remote
Full time
R14829
About Us:
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS, however we will consider broader experience gained in a customer-facing, technical environment.
Your day-to-day
- Provide Tier 1 support to administrators & enterprise-level partners during business hours (hours may differ depending on customer deman
📌 Aircraft Sheet Metal Engineer (Melbourne)
🏢 D ploy
📍 Melbourne