Senior Medical Receptionist – Front Office Lead | Specialist Practice,

Job title: Senior Medical Receptionist – Front Office Lead | Specialist Practice, Spring Hill

Lead the front desk of a growing ten-specialist rheumatology practice. $38 - $45 p/hr + super, with a pathway to Office Manager.

Key selling points:

$38 - $45 p/hr + super, permanent full time

Formal six-month review with a pathway to Office Manager

Supportive specialist group in Spring Hill

About us

Brisbane Rheumatology is a specialist practice at 135 Wickham Terrace, Spring Hill, with ten rheumatologists across Level 3 and Level 9. We care for patients with rheumatic and musculoskeletal conditions, providing evidence-based treatment and compassionate care. Our practice is built on integrity, professionalism and a genuine commitment to improving quality of life for people living with rheumatological conditions. We're growing, and we're looking for people who share our commitment to patient-centred care.

About the role

Brisbane Rheumatology is seeking an experienced Senior Medical Receptionist – Front Office Lead to join our team in Spring Hill. In this full-time role you'll lead our front office across Level 3 and Level 9, working closely with our Business Manager. You'll oversee the reception team, keep day-to-day operations running smoothly, and set the tone for every patient's experience of our practice.

This role includes a formal review at six months. With demonstrated success, it grows into an Office Manager role.

What we offer

$38 – $45 per hour + superannuation, depending on experience

Permanent full-time, Monday to Friday

A collaborative,



respectful team and a supportive group of specialists

Structured induction and training in our systems, plus ongoing professional development

What you'll be doing

Leading the reception team, including the daily check-ins, rostering, and covering leave and sick days

Training, mentoring and buddying new and junior staff, including our casual pool

Acting as the first point of escalation for patients, doctors and referrers, including complaints and feedback

Implementing and maintaining front office procedures, policies and checklists, and fixing process problems

Greeting patients warmly and keeping a calm, organised front office

Managing appointments, rescheduling and cancellations with care and attention to detail

Processing patient registrations and keeping patient records accurate

Checking referrals are valid and on file before appointments

Handling billing, payments and end-of-day reconciliation accurately

Managing phone enquiries and coordinating with doctors and staff to keep clinics running on time

Keeping reception areas tidy, stocked and well presented

Maintaining patient confidentiality and privacy at all times

What we're looking for

3+ years' experience in medical reception or healthcare administration (specialist practice preferred), including time in a supervisory or lead role





Proven experience leading reception teams or training and mentoring junior staff

Solid working knowledge of Medicare and private billing, specialist referrals and patient payments

Strong medical terminology; rheumatology or specialist practice experience is highly desirable

Advanced skills in practice management software; Gentu / Genie or Xestro experience is highly regarded, and Health Engine or Coviu experience is a bonus

Calm, professional and organised under pressure, with a high level of accuracy

Excellent written and verbal communication and a professional telephone manner

Knowledge of Australian privacy laws and health information confidentiality

A caring, empathetic approach, particularly with patients living with chronic conditions

Apply now

If you're an experienced medical receptionist with leadership skills and a passion for patient care, we'd love to hear from you. Please email *@brisbanerheumatology.com.au and include your resume and a short cover letter describing a time you made a reception team run better.

Applications are reviewed as they arrive and the ad may close early.

Applications close 15 November 2026. Enquiries to Emily, *@brisbanerheumatology.com.au

We're also building a pool of casual receptionists. If casual hours suit you better, see our other listing and send in your interest to ***@brisbanerheumatology.com.au

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📌 Front Office Lead (Brisbane)
🏢 Brisbane Rheumatology Pty
📍 Brisbane