Client Development Manager - Sport & Stadia

Location: Melbourne, Australia

Time Type: Full time

Job Description

Job Summary:

JOB DESCRIPTION – CLIENT DEVELOPMENT MANAGER

Location: Perth, Adelaide, Brisbane, Sydney or Melbourne.

Division: Ticketmaster Australia

Line Manager: General Manager Partnership and Client Success

Contract Terms: Parental leave cover, 38 hours per week

THE TEAM

The Sales & Business Development team are key to maintaining strong and connected client relationships and play a critical role in the retention & growth of the Ticketmaster business.

THE JOB

The Client Development Manager (CDM) will focus exclusively on our client accounts and the needs of clients within our Sport and Stadia portfolio. The CDM is responsible for managing all account and contract requirements for Ticketmaster’s sports and stadia clients. in addition to sourcing and securing new business in their portfolio.

Client Relationships

The CDM will develop and grow relationships with existing and potential clients including contract renewal, service monitoring and strategic development including identifying opportunities to grow ticket sales and revenue through Ticketmaster product, technology and marketing initiatives. The CDM will be responsible for all contract deliverables for the servicing needs for the client and will be required to meet with the client on a regular basis or as per the KPI’s set out in the contract agreement. You will work with various departments within Ticketmaster, including but not limited to the Products, Commercial, Technology and Client Operations groups to ensure your client is onboarded with new technology and across any new initiatives in the pipeline.



The CDM will ensure the clients are trained in Ticketmaster products or coordinate the subject matter expert from Ticketmaster to present to the Client in their respective field.

Revenue Growth

The CDM will work with the Commercial team to identify opportunities to grow ticket sales, gross ticket value and ancillary revenue through product, technology and marketing initiatives. For your client portfolio you will be required to present at client meetings and partner closely with other teams to determine a strategy. Ancillary revenue could include but will not be limited to additional sales through Upsells, Ticketmaster Resale, Ticketmaster Platinum and Ticketmaster products such as collector tickets, merchandising and gift boxes.

Business Development

The CDM will identify new business opportunities and develop and implement a plan to provide contracted ticketing solutions and services related to ticketing. Assist the Sales and Business Development team in securing recent business in the primary ticketing market.

WHAT YOU WILL BE DOING

The CDM is responsible for the following duties:

Client development and Sales Planning

- You will manage and collaborate on the development of an account management blueprint, ensuring maximisation of revenue and renewals within our client base.




- You will drive new client sales into the Sports and Stadia portfolio.
- You will forecast clients’ ticket/revenue contribution to the segment’s annual business plan by developing client level business plans, including account strategy, profitability analysis, and program projections whilst including opportunities for commercial revenue from the current contract.
- You will proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. You will ensure the service delivery of any contract requirements is delivered by various departments in Ticketmaster.
- In conjunction with other senior management you will assist in developing policy options for discussion and approval, embracing all aspects of event ticketing and the Ticketmaster business in the relevant segment.
- You will deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation
- You will maintain company’s contact management database (Salesforce) with accurate, up-to-date contact and activity details

Organisation and Operation

- You will be familiar with and ensure that all documentation regarding contracts are in place and adhered to.
- You will regularly report on business performance and tracking of internal KPI’s relating to key client accounts and communicate relevant business issues.
- You will demonstrate effective financial management of all client relationships including budgeting and forecasting as directed.
- You will monitor service levels provided by support teams to ensure SLA’s are being met

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