We are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment. Founded in 1972, SDI products are now distributed in over 100 countries throughout the world. Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.

We are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment. Founded in 1972, SDI products are now distributed in over 100 countries throughout the world. Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.

Summary of Role

The Systems Analyst is responsible for:

- Providing specialised advice to assigned area in the applications of systems analysis to operational and functional problems.
- Strategically bridging business teams and IT.
- Carrying out needed analyses in response to user requests.
- Ensuring regular reviews and maintenance od existing systems.
- Leveraging expertise as a certified Salesforce Administrator and a skilled Power BI developer within all entities of the business.
- Analysing system workflows, designing impactful dashboards, and eventually supporting cross-platform integrations as our technology stack evolves.
- Oversees the development of user documentation for new systems or changes to existing systems.
- Contributing towards SDI Strategic Priorities.
- Conducting work in a safe manner,



adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.

Specific Responsibilities

Salesforce Administration (40%)

- System Maintenance: Handles day-to-day administration of the Salesforce platform, including user management, roles, profiles, permission sets, and security sharing rules
- Configuration & Customization: Builds and maintains custom objects, fields, page layouts, validation rules, and automated workflows using Salesforce Flows
- Data Integrity: Performs regular data audits, deduplications, and mass data loads via Data Loader to ensure high-quality CRM data

Power BI & Data Analytics (30%)

- Dashboard Development: Designs, develops, and deploys interactive Power BI dashboards and reports that translate complex datasets into actionable business insights
- Data Modeling: Connects to disparate data sources (including Salesforce), cleans data transformations, and writes robust Data Analysis Expressions (DAX) queries for custom metrics
- User Training: Trains business stakeholders on how to navigate reports and leverages self-service analytics.

Systems Analysis & Continuous Learning (30%)

- Business Process Mapping: Gathers requirements from cross-functional teams to design technical solutions that align with business goals.




- SAP Readiness & Upskilling: Actively participates in training programs to master SAP modules (e.g., SAP ERP, S/4HANA) to support future integration projects.
- Integration Support: Assists to map out data pipelines and integrations between Salesforce, Power BI, and upcoming ERP platforms like SAP.

Key Relationships (internal and external)

- SDI application users in all SDI entities
- Liaise with external vendors and contractors

Job Workplace

- Position is located at Bayswater Head Office
- Working days/hours - 38
- Local, interstate and international travel as required.

Essential Qualifications/Experience

- Education: Bachelor's degree in engineering, Computer Science, Information Systems, Business Administration, or a related field (or equivalent practical experience).
- Experience: 3+ years of experience working as a Systems Analyst, Business Analyst, or Salesforce/Power BI.
- Salesforce Skills: Proven experience managing Salesforce environments. Salesforce Certified Administrator (ADM-201) is highly preferred.
- Power BI Skills: Strong proficiency in Power BI Desktop and Service, data modeling, Power Query, and writing DAX formulas.

Essential Skills, Knowledge and Attributes

Personal Qualities

- Emotional Intelligence (EQ)
- Resilience & Adaptability
- Decisiveness and Learning
- Integrity & Accountability
- Highly motivated to learn and adapt to new enterprise applications, specifically SAP

Knowledge and skills

- Aware of SDI's current Quality policy and objectives
- Strategic Thinking & Planning
- People Management & Coaching
- I

📌 Systems Analyst (Melbourne)
🏢 SDI
📍 Melbourne