Job Description:

Details of the Division and Team:

You will work within Corporate Bank Production as a Production Support Specialist / Service Operations Specialist in the Payments domain.

The Payments Production domain is part of Cash Management within Deutsche Bank’s Corporate Bank division. It supports mission-critical payment processing and foreign exchange platforms across multiple business lines, including high-value, low-value, bulk, instant and cheque payments. The team provides 24x7 support and follows a ‘follow-the-sun’ model to deliver timely, high-quality service to clients.

At Assistant Vice President level, you will provide technical and operational coordination across the Payments Production function, coordinate internal and vendor teams, influence senior stakeholders, and remain accountable for service stability, operational risk and continual improvement across the supported portfolio.

Our objective in Corporate Bank Production is to continuously make production better, ensuring a reliable end-to-end experience for corporate clients who conduct their daily cash management business through various access channels. We embed an engineering culture in our daily activities, using automation, observability and disciplined change controls to reduce incidents, accelerate resolution and safeguard the production environment across all Corporate Bank domains.

You will be accountable for embedding a culture of proactive, continual improvement in the production environment. This includes application and user-request support, troubleshooting and resolving production errors, automating manual work, improving monitoring and maintaining platform hygiene.



You will support issue and conflict resolution and prepare reports and meeting materials. The successful candidate should have experience with the relevant tools used in the Service Operations environment, specialist expertise in one or more technical domains, and the ability to provide all Service Operations stakeholders with an optimum level of service in line with Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

- Competitive salary with superannuation paid over and above fixed pay
- 4 weeks annual leave, plus one week wellbeing leave* (*subject to eligibility criteria)
- Salary packaging for car parking, motor vehicles, taxis and superannuation
- Parental leave benefits including 26 weeks paid leave for primary carer and 16 weeks paid leave for non-primary carer and Childcare Assistance Payment
- A range of benefits including online employee discount program, annual flu vaccinations, discounted private health insurance, employee referral program
- Insurance cover for life, total disablement and salary continuance
- Matched giving and paid volunteer leave





Your key responsibilities:

- Partner with and influence global stakeholders across development, infrastructure and production to identify risks, define remediation solutions and manage change conflicts, building momentum to optimise processes and platforms across Production.
- Lead by example to drive a culture of proactive continual improvement into the Production workplace through automation of manual work, monitoring improvements and platform hygiene.
- Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
- Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
- Ensure all business queries are prioritised and handled within agreed SLAs to support application stability.
- Manage Service Level Objectives (SLOs) to achieve faster resolution, fewer incidents and improved production application stability.
- Support and drive incident and problem management in accordance with ITIL and Deutsche Bank standard processes.
- Be responsible for day-to-day engineering support delivery. Use data and analytics to drive a reduction in technical debt across the production environment in collaboration with development and infrastructure teams.
- Provide technical expertise to Production Support teams, strengthening engineering capability and helping shape a future operating model founded on automation, observability, resilience and continual improvement.
- Engage in the Softwar

📌 TDI Chief Data Office- Production Support Specialist – AVP (Sydney)
🏢 Deutsche Bank
📍 Sydney