Patient Intake Coordinator – Dental | Sales & Conversion Delight Dental Spa is looking for a savvy, energetic and highly personable sales professional to manage recent patient enquiries across our Mascot and Pagewood/Eastgardens practices.

This is not a traditional reception role. You'll speak with people who are reaching out to us, understand what they're looking for, build trust, answer their questions and confidently help them take the next step into care.

We're looking for someone who genuinely enjoys sales, measurable outcomes and being busy, while always putting the patient first.

The role

Convert inbound and outbound enquiries into booked consultations

Understand patients' needs, motivations and concerns

Confidently explain consultations, treatment pathways, indicative fees and payment options

Proactively follow up patients who haven't booked

Manage an active pipeline through HubSpot and Aircall

Assist with Treatment Coordination, including following up patients considering recommended treatment and helping them progress into care

Work closely with our reception and clinical teams to provide a seamless patient experience

You'll be busy, genuinely busy.

Expect a fast-moving day of inbound calls, fresh online enquiries, outbound follow-ups, treatment coordination and an active CRM pipeline. There will rarely be nothing to do. There's always another patient to contact, conversation to progress or opportunity to follow up.

If a full pipeline energises you rather than overwhelms you , and you enjoy working toward clear targets and seeing exactly what you've achieved, you'll probably love this role.





You’ll thrive here if you...

Build rapport quickly and genuinely enjoy talking to people

Have a strong sales and conversion mindset

Are motivated by targets, measurable outcomes and improving your results

Take ownership and follow things through

Are confident asking for the booking without being pushy

Stay organised while managing multiple conversations and follow-ups

Learn quickly and can explain complex services simply

Enjoy working in a high-energy, performance-focused environment

Dental experience is highly regarded — but not essential We’d love to hear from experienced Dental Patient Coordinators, Treatment Coordinators or high-performing dental receptionists.

We're also interested in outstanding candidates from healthcare, cosmetic/aesthetic medicine, premium customer service or consultative sales.

If you're great with people and great at sales, we can teach you dentistry, with structured training in our treatments, fees, patient journeys and systems.

What we offer

$75,000–$85,000 + super, depending on experience and demonstrated capability

Performance incentives for strong individual and team results

Warm inbound enquiries, not traditional cold calling

Structured dental, sales and systems training

Modern practices in Mascot and Pagewood/Eastgardens

Exposure to general, cosmetic, Invisalign, restorative, implant and surgical dentistry

Genuine progression as our Patient Intake team grows

If you thrive on a full pipeline, enjoy getting results and want every patient to feel genuinely cared for, we'd love to hear from you.

📌 Patient Intake Coordinator – Dental | Sales (Sydney)
🏢 Delight Dental Spa Pty
📍 Sydney