Job Description Position Summary/Objectives of Incumbent:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Job Description Position Summary/Objectives of Incumbent:

Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

Major Activities To Be Performed Administration / Planning & Reporting

Provide quotes for small works, T&M;, installations and start-ups

Collate paperwork, verify status and deliver all warranty returns to admin staff for processing

Support field personnel in the execution of their administrative task

Prepare and provide reports as requested by management

Ensure timesheets are entered in the system correctly.

Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate

Management of Team

Coordinate and schedule the general duties of power staff and subcontractors

Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation

Respond to customer requests for minor quotation or service advice within a timely manner.

Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.

Assist Customer Engineers with complex technical problems

Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor,



monitor and provide assistance to Customer Engineers who are on call

Carry out Customer Engineer audits as required by company policy.

WHS, Environment and Quality

Take all necessary steps to ensure OH&S; requirements are adhered to.

Ensure adequate PPE is provided

Report all incident / injury on time

Please Note

On Call Rotating Roster 1 every 4 weeks

Company Vehicle

Employees Reporting To Incumbent

customer engineers

Main Contacts Within Company

Warehouse/inventory management staff,

Service Technical Support,

Safety Manager,

Sales Staff

Service Admin Support Staff

Main Contacts Outside The Company

Customers,

Subcontractors

Vendors

Education/Qualification

Electrical or Electronics Trade qualification

Supervisory/management qualification

Specialist Knowledge

Interpersonal and relationship management skills

Communication skills and commercial acumen

Practical Experience

Proficiency in Microsoft Office applications

Proven track record within the power industry managing a field service team

Personal Characteristics

Customer-centric

Team player

Well organised

Solution oriented





About Us The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture

Customer Focus

Operational Excellence

Innovation

Financial Strength

VERTIV BEHAVIORS

Own it

Act with urgency

Foster a customer-first mindset

Think big and execute

Lead by example

Drive continuous improvement

Learn and seek out development

Promote transparent & open communication

About Vertiv Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most key challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender st

📌 Supervisor Service Operations (Melbourne)
🏢 Vertiv
📍 Melbourne