Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon. This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business. The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments. You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals. Anderson Health Chiropractic is seeking a confident, energetic and highly motivated Chiropractic Assistant / Receptionist to join our boutique Chiropractic clinics in Doncaster and Croydon. This is more than a traditional reception role. We are looking for someone with exceptional communication and people skills who enjoys taking ownership, building relationships and contributing to the performance and growth of a business. The right person will be outgoing, engaging and confident — someone who isn't afraid to start conversations, discuss services and care options, follow up with patients, work towards KPIs and help convert enquiries into appointments. You will play an important role in creating an exceptional patient experience while supporting our practitioners, coordinating the front desk and helping ensure our clinics operate efficiently and achieve their performance goals.



About Us Anderson Health Chiropractic is a close-knit, purpose-driven team committed to delivering outstanding patient care through advanced diagnostics, X-ray services and Chiropractic care. Beyond treatment, we focus on empowering our patients with long-term health strategies, including posture education, exercise and preventative care. We are passionate about excellence, accountability, growth and exceptional service, and we're looking for someone who shares those values. What You'll Be Doing Oversee daily front desk operations and coordinate patient flow

Deliver an exceptional patient experience from the first enquiry through to ongoing care

Build genuine rapport and solid relationships with patients

Confidently handle phone, email and in-person enquiries

Clearly communicate practitioner-recommended care plans, service options and financial arrangements

Follow up patient enquiries, missed appointments and outstanding bookings

Support patient retention, rebooking and appointment conversion

Work towards and contribute to clinic KPIs, performance targets and growth objectives

Monitor clinic performance and provide operational feedback

Prepare and maintain daily and weekly statistics and reports

Coordinate referrals, third-party payments and X-ray processing

Maintain and improve clinic systems, processes and workflows





Liaise with suppliers, IT providers and allied health professionals

Assist with in-clinic marketing campaigns, community engagement and external promotional events

Identify opportunities to improve the patient experience and clinic performance

Support and motivate the wider team and lead by example

About You You are a natural communicator and people person who brings energy into the workplace. You are confident approaching people, starting conversations and building relationships. You aren't uncomfortable discussing money, services or recommended care, and you understand that excellent healthcare administration involves both exceptional patient service and strong business performance. You are proactive rather than waiting to be told what to do. You notice what needs attention, take ownership and follow through. Most importantly, you are comfortable in a role where communication, leadership, accountability, sales and KPIs matter. You Will Bring Minimum 1 year of reception or customer-facing experience (healthcare experience preferred)

Exceptional verbal and written communication skills

Strong interpersonal skills and the confidence to communicate with people from all walks of life

A naturally outgoing, engaging and enthusiastic personality

Demonstrated leadership qualities and the ability to lead by example

Previous sales, customer conversion, business development or KPI-driven experience

Confidence discussing services, recommendations, pricing and financial arrangements

Strong organisational and time-management skills

Excellent attention to detail

Strong problem-solving and decision-making abilities

Confidence using

📌 Chiropractic Front Desk Leader: Patient Experience (Melbourne)
🏢 Anderson Health Chiropractic
📍 Melbourne