ISH24 is one of Australia's largest confined space management companies, supplying highly skilled labour and procedures to mining and heavy industrial operations during site shutdowns. Our head office is in Bendigo, Victoria with operations spanning nationally and internationally.

We're looking for a Customer Success Manager to look after the clients who already trust us across the East Coast region (VIC, SA, TAS, NSW & QLD) and grow ISH24's East Coast footprint from that strong base.

About the Role This role requires to retain and strengthen ISH24's existing client base, and grow it through new accounts and expanded services across confined space management, rescue, consultancy and specialised training, while ensuring operational delivery matches what we promise.

Reporting to the Managing Director, you will help shape ISH24's sales strategy, own its customer-facing delivery, contribute to major contracts and become the trusted face of our confined space and emergency response services across the eastern states.

Markets we operate in and would be targeting are gold and mineral resources, food and agri-processing, construction and infrastructure, energy and industrial manufacturing, and emergency services.

Role Responsibilities

Build and maintain account health for each key client, aligning with their shutdown calendar and safety goals

Own the relationship with every existing clients, from onboarding and shutdown planning through to delivery review and renewal

Hold regular account reviews and site visits, and act early on retention risks, feedback and escalations

Manage renewals end to end, and identify opportunities to expand services within existing accounts, including training, rescue and consultancy





Act as the voice of the customer, bringing client feedback back to Operations, Training and Workshop

Sales and Growth

Develop and deliver a growth plan covering target sectors, accounts, shutdown calendars and a practical territory approach

Identify and secure new business accounts across target markets through prospecting, site visits, referrals and industry networking

Manage opportunities from first contact through quoting, follow-up and securing the work, while protecting margin

Work directly with the Managing Director on sales strategy, pricing and major contracts

Maintain a healthy sales pipeline, with regular forecasting and market intelligence to support business planning

Stakeholder Relationships

Build relationships with decisionmakers: safety managers, mine rescue coordinators, ERT leads, procurement teams, shutdown planners and site supervisors

Represent ISH24 at site visits, training days, conferences and industry expos

Work closely with Operations, Training and Workshop departments so client expectations are understood and successfully delivered

Share learnings with the Customer Success Managers in all states, for business wide improvement.

Reporting

Keep accurate CRM records, account plans and forecasts

Provide monthly reporting to the Managing Director on account health,



pipeline and market activity

Who We’re Looking For We are looking for a reliable and self-motivated candidate who is able to to build trusted relationships at every level, from site supervisors and emergency response teams through to senior executives and procurement managers, with a personal commitment to ensuring safety in the workplace. To be driven, self-sufficient and motivated by achieving results without the need for close supervision.

Selection Criteria Essential:

Have 3+ years' experience in account management, customer success or business development within mining, industrial or technical services: confined space, shutdown services, labour hire, safety or industrial supply

Have a track record of retaining clients and winning current business, with confidence approaching new customers and engaging business owners, buyers and site teams

Enjoy understanding complex technical services and translating them into practical solutions for clients

Plan your own workload and territory, and take ownership of results

Are comfortable with quoting, negotiation and follow-up, and with protecting margin while growing accounts

Are confident with CRM tools, forecasting and commercial reporting

Holding current driver's licence, and willingness to travel regularly interstate

Ability to provide clean Drug & Alcohol test and National Police Clearance

Desirable:

existing relationships in heavy industry, mining and resources;

confined space or rescue qualifications;

a safety / technical background,

tendering experience

Remuneration & Benefits $120,000 – $150,000 plus superannuation

Rem

📌 Customer Success Manager (Bendigo)
🏢 ISH24
📍 Bendigo