About us Do you want to make a difference and shape the world sustainably? Then you've come to the right place. As an internationally operating family business in its fourth generation, we offer you a secure, trusting setting and the chance to enhance your career within the Melitta Group. Our diverse team is fully devoted to the innovative power of our founder and inventor of the coffee filter, Melitta Bentz. The professions and your opportunities with us are just as diverse as our product and brand portfolio.
Your future field of work Are you equally enthusiastic about coffee and technology? Then Melitta Professional is the right place for you We operate internationally and inspire our customers with comprehensive coffee solutions from a single source: innovative machines, delicious speciality coffees, digital solutions and first-class service – everything fits together perfectly for our customers. You will find our portfolio in the catering sector, hotel industry, petrol stations, fast-food restaurants and many other segments of the food takeout market. Our headquarters with our own development and production facilities are located in Minden, but you can find our sales companies and our in-house technical customer service all over the world. Join us in inspiring people around the world with our delicious coffee specialities and become part of our dedicated team.
Your tasks As our
Field Service Technician NSW
, you'll be the face of Melitta on the road, supporting our customers with the installation, maintenance and optimisation of their coffee equipment.
In this role, you will:
Execute service orders assigned by our central planning team
Install and commission coffee machines at customer sites
Conduct operator training on coffee machines and attachments
Set up coffee recipes and machine programming to customer requirements
Perform planned (preventive) maintenance on coffee machines
Diagnose and carry out reactive maintenance and repairs
Prepare technical service reports for each service order
Provide clear feedback to customers on the work completed and next steps
Share recommendations for product and process improvements
Support the sales team on technical topics when required
Participate in our after-hours on-call roster when needed
Take part in training, conferences and trade fairs to stay up to date
Your profile You're a hands-on technician who enjoys being out in the field, solving problems and talking to customers.
You'll be a great fit if you have:
2-3 years' experience
in a field service technician role
(Coffee machine experience is a plus but
not essential
- full training provided)
Strong practical skills in
mechanics, hydraulics and basic electronics
A
customer-focused mindset
with good communication skills
Willingness to travel within NSW and stay away from home when required
Confidence using standard computer programs for reporting
A self-motivated, organised and reliable working style
We are
looking for candidates based in NSW .
All applicants are required to provide proof of their Right to Work in Australia.
Our offer - What we offer you As an international family business with many years of experience, it is important to us that you feel at home in the Melitta family.
What's in It for You
Competitive annual salary + contributions to your super
Access to our EAP wellbeing program
Structured onboarding, support and ongoing training
Full technical training on Melitta coffee machines and systems
Fully maintained Mercedes-Benz Vito service vehicle
Supportive national service team and structured service processes
Ongoing technical support and development
Long-term career growth opportunities within the Melitta Group