Location - Brisbane City, Queensland, Australia (Onsite) Type- Long-term Contract Position Overview We are seeking a highly skilled and service-oriented Senior Information Technology Support Engineer to provide white-glove technical support across executive, corporate, and lab environments. This role requires a hands-on IT qualified who thrives in fast- paced environments, excels at troubleshooting complex technical issues, and delivers exceptional customer service with professionalism, urgency, and discretion.

The ideal candidate brings strong endpoint management experience, advanced troubleshooting expertise across macOS and Windows environments, and the ability to support both day-to-day operations and high-visibility executive events.

Job Description

Provide high-touch technical support for C-suite executives with professionalism, urgency, and discretion

Serve as the on-site escalation point for complex technical issues impacting end users, executives, and lab environments

Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems

Support endpoint environments, including device provisioning, troubleshooting, and lifecycle management using Intune, Kandji/Iru, or similar tools

Provide hands-on support for lab and production environments,



including hardware setup and maintenance

Maintain and support conference room technology, including Zoom Rooms, displays, and AV equipment

Support company-wide meetings, executive presentations, and All Hands events

Manage onboarding for new hires, including device setup, account provisioning, and day-one readiness

Maintain IT asset inventory, tracking, and hardware lifecycle management

Travel to other South Bay office locations as needed

Required Skills & Experience

5+ years of IT support experience in enterprise environments

Strong Level 3 Help Desk/Desktop Support experience, including executive support, lab support, and complex troubleshooting

Experience supporting macOS, Windows, and basic Linux environments

Experience with Microsoft 365/O365 administration, including Outlook, Intune, and Office applications

Experience with MDM platforms such as MobileIron/Intune, Kandji/Iru, or similar tools

Strong communication and customer service skills

Preferred Qualifications

Experience with Jira or similar ticketing systems

AV/conference room support experience

Experience supporting lab or production environments

📌 Information Technology Support Engineer (Brisbane)
🏢 ITCO Solutions
📍 Brisbane