About Us At Pacific International Insurance, we are dedicated to providing our policyholders, partners, and communities with soft landings during life’s most challenging moments. With a strong portfolio of direct brands and a focus on customer care, we’re proud to deliver support with empathy and expertise.

About the Role We’re seeking a Pet Claims Consultant to join our Claims team. In this customer-facing role, you’ll work directly with pet owners, veterinarians, and stakeholders to ensure claims are processed accurately, efficiently, and with compassion. From lodgement to closure, you’ll be part of a team that makes a real difference for people and their pets when they need it most.

Assessing, processing, and managing pet insurance claims in line with policies and guidelines

Reviewing veterinary reports and invoices to determine eligibility and coverage

Communicating empathetically with pet owners, keeping them informed and supported throughout the claims process

Liaising with veterinarians and clinics to gather essential information

Identifying and reporting potential fraudulent activity

Maintaining accurate records and ensuring compliance with policies, procedures, and regulations





Contributing to continuous improvement initiatives within the claims team

About you…

Experience in insurance claims or financial services

Strong understanding of veterinary medical terminology, procedures, and diagnoses

Excellent communication skills, both written and verbal, with the ability to show empathy and build rapport

High attention to detail and strong analytical skills

Ability to prioritise tasks and manage competing deadlines

Confidence using data entry systems and office applications

Negotiation and investigative skills, particularly with customers and service providers

Why Join Us? At Pacific International Insurance, we believe our people are at the heart of what we do. We’ll support your growth with clear objectives, ongoing feedback, and opportunities to develop your skills. You’ll join a team-oriented, values-driven team where empathy, integrity, and professionalism guide our work every day.

If you’re passionate about pets and want to combine customer care with claims expertise, we’d love to hear from you.

📌 Claims Consultant (Newcastle)
🏢 Pacific International Insurance Pty
📍 Newcastle