Title: B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant Independent Contractor — B-CPT-11601 Bilingual Student Operations & Administrative Virtual Assistant/Business Support VA/Entry-Senior Level (Remote).

Overview 20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A fully remote education company specializing in live SAT preparation is seeking a Business Support VA to help fill recurring student operations, administrative, and customer-service needs.

The role is approximately 60% backend administration and 40% student-facing support. The company provides detailed training on its systems, diagnostic processes, communication standards, and student workflows, so previous test-prep experience is not required.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services Contractors will be required to provide services that align with the following client tasks:

Student Operations

Review student diagnostics and pre-class work to identify missing or incomplete information, learning needs, or areas requiring follow-up.

Create, check, and send individualized homework lists based on students’ progress, schedules, assigned workloads, and established processes.

Track student progress and maintain accurate information across gradebooks, homework records, progress reports, and Google Classroom.





Follow up with students regarding missing work, required corrections, upcoming deadlines, and other course expectations.

Support student onboarding by organizing information, preparing course materials, and helping students access the required systems and resources.

Complete pre-course checks, release class materials, and prepare operational documents for upcoming courses.

Assist with mock exams, including proctoring sessions, reviewing submissions, and grading practice exams as trained.

Review student work and submissions using company-provided training and established guidelines.

Assist with additional administrative and operational tasks as they are introduced.

Student & Team Communication

Monitor student chats during assigned shifts.

Respond to routine student and parent questions using established templates and guidance.

Troubleshoot common student issues using established procedures and elevate more complex concerns to the appropriate team member.

Document issues and communicate relevant updates internally.

Coordinate with team members to ensure assigned tasks are completed accurately and on time.

Participate in team meetings, training sessions, and process-improvement initiatives.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement.



Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

Previous administrative, back-office, executive assistant, or business-support experience required.

Customer-service experience strongly preferred.

Excellent written and spoken English and Spanish required.

Strong written communication skills required.

Data-entry, recordkeeping, and document-management experience required.

Experience supporting students, education, tutoring, or training environments is a plus.

Proficiency in Google Workspace required, including Google Sheets, Docs, Gmail, Drive, and Google Classroom.

Ability to review information carefully, maintain accurate records, and follow detailed instructions.

Reliable internet access and a computer suitable for working across multiple online platforms.

Availability on Sundays, Wednesdays, and Fridays required.

IDEAL CANDIDATE PROFILE

Reliable, organized, and highly detail-oriented.

Excellent written and spoken English and Spanish.

Warm, patient, and skilled when communicating with students, parents, and team members.

Demonstrates strong attention to accuracy and quality control, including the ability to identify mistakes and carefully review completed work.

Comfortable following detailed procedures and meeting established deadlines.

Able to learn quickly, apply feedback, and adapt to evolving processes.

Demonstrates sound judgment, initiative, and problem-solving skills.

Comfortable worki

📌 B-Bilingual Student Operations (Townsville City)
🏢 20four7VA
📍 Townsville City