Digital Business Analyst (experienced) - Hybrid WFH Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey.

Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their families.

This role is a six-month fixed term contract

Your New Role

Lead digital initiatives in one of Australia's leading retail businesses

We're looking for an experienced Digital Business Analyst with strong eCommerce experience to join Baby Bunting's Digital team on a contract basis and play a key role in delivering strategic digital and customer experience initiatives.

This is a hands‑on role for an experienced BA who can quickly build relationships, navigate complexity and translate business needs into practical solutions. You'll work across customer, eCommerce and technology initiatives, partnering with stakeholders throughout the organisation to shape requirements, align teams and drive outcomes.

You'll join a collaborative, high‑performing environment where you'll influence decisions, lead analysis activities and contribute to projects that directly impact customers and team members across Australia and Current Zealand.

Why this role matters

Digital is a critical part of Baby Bunting's growth strategy and we're continuing to invest in the platforms, systems and experiences that support customers throughout their journey.

You'll work across significant digital and eCommerce initiatives, helping ensure solutions are practical, scalable and aligned with customer and commercial outcomes.





You'll be working cross functionally with Product, Technology, Digital, Operations and external partners, you'll drive initiatives from discovery through to implementation, bringing clarity to ambiguity and momentum to delivery.

Like what you hear so far? Here's what's ahead of you:

Leading business analysis activities across complex digital and eCommerce initiatives

Facilitating workshops and stakeholder discussions to uncover business needs and define solutions

Translating business requirements into high-quality user stories, functional requirements and delivery‑ready documentation

Working closely with Product/CX, UX, Delivery Lead, Developers and QA teams throughout the delivery lifecycle

Analysing existing processes and identifying opportunities to improve customer and business outcomes

Supporting discovery, solution design, testing and implementation activities

Managing competing stakeholder priorities and helping drive decisions in a fast‑paced environment

Working across integrated platforms, systems and customer journeys

Acting as a trusted adviser to business and technology stakeholders

Contributing to continuous improvement across delivery practices, tools and ways of working

If you've gotten this far, then you're up for the challenge. I'm not going to give you the usual laundry list of requirements, but this stuff is pretty much essential:





Demonstrated experience as a Senior Business Analyst or Digital Business Analyst within digital, eCommerce or technology environments

Strong eCommerce experience with a solid understanding of online customer journeys, conversion, search discovery and gifting experiences

Evidence that you've successfully delivered digital initiatives end-to-end, from discovery and requirements gathering through to testing, implementation and launchExperience owning outcomes and driving initiatives forward, not simply contributing a small part of a much larger programmeStrong experience translating business needs into practical solutions, user stories, functional requirements and delivery‑ready workThe ability to operate autonomously, manage ambiguity and maintain momentum across multiple stakeholders and prioritiesExperience working closely with Product/CX, UX, Delivery Lead, Developers, QA teams and external vendors throughout the delivery lifecyclePractical experience working across integrated systems, APIs and digital platforms, with enough technical confidence to challenge assumptions and support solution designStrong facilitation and stakeholder engagement skills, with the ability to build alignment and influence decisions at all levelsA pragmatic, delivery‑focused approach and a track record of taking initiatives from concept to successful business outcomes

It would be nice, but not essential, if you also come with:

Omnichannel retail experience across digital and store-based customer journeys

Exposure to Click & Collect, ship-from-store, endless aisle or similar omnichannel fulfilment models

Experience working across customer‑facing

📌 Digital Business Analyst (Brisbane)
🏢 Baby Bunting Pty
📍 Brisbane