About CareChoice

CareChoice is a trusted NDIS and TAC/WorkSafe registered disability services provider, supporting people with disability and complex care needs since 2007. We deliver high-quality, person-centered services across home care, residential care, community access, and Specialist Disability Accommodation (SDA). Our dedicated team is committed to making a meaningful difference through compassionate, high-quality support.

Lead quality, compliance, governance and clinical governance across a growing disability services organisation

Influence organisational performance, safeguarding outcomes and continuous improvement at an enterprise level

Make a meaningful difference supporting safe, high-quality and person-centred services

Are you an experienced quality, governance or compliance professional who is passionate about improving systems, managing risk and driving better outcomes for clients?

We're looking for a

Quality & Compliance Manager

to join our team at CareChoice.

This is a leadership role with broad organisational impact. You'll lead CareChoice's quality, compliance, risk, governance, clinical governance and continuous improvement functions, helping ensure the services we provide remain secure, effective, person-centred and fully compliant.

Working closely with operational leaders and executives, you'll oversee quality systems, governance frameworks, safeguarding activities, audit programs and regulatory obligations while fostering a culture of accountability and continuous improvement across the organisation.

About the Role Reporting to the Chief Legal Officer, you'll work across every part of the business to strengthen quality outcomes, manage risk and support operational excellence.





This is a highly visible role where you'll influence organisational decision-making, support leaders to navigate complex regulatory requirements and help drive a culture focused on quality, safety and continuous improvement.

No two days will look the same. You might be preparing for an external audit, analysing organisational risk trends, supporting responses to incidents and complaints, reviewing clinical governance outcomes, presenting governance reports to senior leaders or leading a business-wide quality improvement initiative.

Your role will include:

leading CareChoice's quality, compliance, governance and clinical governance frameworks

managing internal and external audits, accreditation and certification activities

overseeing compliance obligations and providing expert advice to leaders across the organisation

monitoring emerging risks and supporting the implementation of effective controls

coordinating quality, risk and compliance reporting to governance committees and executive forums

supporting safeguarding, client protection and service quality systems

partnering with operational teams to identify improvement opportunities and reduce systemic risk

supporting investigations, complaints management and organisational responses to serious incidents





driving continuous improvement initiatives that strengthen quality outcomes and organisational performance

building capability across the business in governance, compliance, risk management and quality practices

leading and developing a specialist quality and compliance team

About You You're likely to be a Quality Manager, Compliance Manager, Governance Manager, Risk Manager or similar professional who is comfortable operating in a complex and highly regulated environment.

You understand that quality and compliance aren't just about meeting standards. You're able to translate regulatory requirements into practical outcomes, influence stakeholders and help leaders make informed decisions that strengthen both compliance and service quality.

You'll bring:

significant experience leading quality, compliance, governance, risk or clinical governance functions

strong knowledge of NDIS Practice Standards, safeguarding requirements and relevant regulatory frameworks

experience managing accreditation, certification and audit programs

experience developing and embedding quality management systems and continuous improvement frameworks

experience preparing governance reports and presenting to executive and committee forums

strong stakeholder engagement, coaching and influencing capability

highly developed analytical, problem-solving and decision-making skills

the ability to balance operational realities, organisational priorities and compliance obligations

a practical, solutions-focused and continuous improvement mindset

Relevant tertiary qualifications in quality, governance, risk, health, human services, business or a related discipline ar

📌 Quality and Compliance Manager (Melbourne)
🏢 CareChoice
📍 Melbourne