Location:

Remote (Must accommodate US East Coast working hours)

About Us Partnerships are the future of go-to-market. They drive 30-50% of company revenue, yet most partner teams are stuck with spreadsheets, email chains, and outdated CRMs, tools never built for partnerships at scale. The result? Wasted time, lost deals, and inefficiencies that kill growth.

Euler is the AI-native PRM for modern partnership teams, built to replace manual work, eliminate partner friction, and turn partner activity into repeatable revenue and measurable ROI. We are not iterating on legacy PRM software. We are redefining what the category even is, and the market is taking notice.

We grew 600% YoY in 2025 and serve industry leaders, consistently winning against legacy solutions in competitive deals. We move fast, build intentionally, and lead the market on innovation and AI. If you're excited to solve big problems, work with smart teammates, and shape the future of partner tech, we'd be glad to meet you.

Role Overview As an Onboarding Engineer at Euler, you will own the technical execution and coordination of customer onboarding. This is a hybrid role that combines technical depth with project orchestration – you'll ensure every customer launches successfully by managing integrations, coordinating cross-functional handoffs, and troubleshooting technical blockers alongside our Onboarding Manager and Customer Success team.

You report to Engineering but work as an equal partner with the Onboarding Manager on the customer journey. You're the technical backbone that makes onboarding smooth, predictable, and scalable. This role is critical to retention – customers who onboard well stay longer and expand faster.

Key Responsibilities





Own the technical setup phase of onboarding – API integrations, data mapping, CRM configuration, authentication and security setup

Work alongside the Onboarding Manager to coordinate the complete onboarding lifecycle – from kickoff through go-live and handoff to CSM

Troubleshoot technical issues that arise during onboarding – integration failures, data sync problems, configuration challenges

Build and maintain onboarding runbooks, integration guides, and technical documentation that scale with the team

Collaborate with Engineering to elevate product issues, report bugs with clear reproduction steps, and advocate for features needed to improve onboarding success

Partner with the Customer Success team to ensure smooth handoff from onboarding to ongoing support

Define and track onboarding success metrics – time to first value, technical blockers, integration completion rate

Proactively identify and communicate onboarding risks early, proposing solutions to keep timelines on track

Support the Onboarding Manager on customer communication around technical topics and timelines

As the team scales, help design and mentor additional onboarding engineers

What We’re Looking For

3-4 years of technical experience in B2B SaaS implementation, onboarding, or customer success engineering





Strong hands-on technical skills – comfortable with APIs, data integrations, and troubleshooting technical problems

Explicit written and verbal communication – you can explain technical concepts to non-technical customers and process plans to leadership. This is key to the role.

Experience managing customer implementations or onboarding – understanding the full lifecycle from kick-off to go-live

Excellent project management and organizational skills – ability to juggle multiple customer onboardings and track details obsessively

Experience with CRM integrations (Salesforce, HubSpot) or similar enterprise tools is a plus

Consultative mindset – you ask thoughtful questions to understand customer needs and propose solutions proactively

High attention to quality – you catch issues before they impact customers and prevent them from happening again

Ability to work cross-functionally and build strong relationships across Sales, CS, and Engineering teams

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience demonstrating technical depth

What Will Not Work Here

Viewing onboarding as purely customer service rather than technical execution

Letting technical issues slide or assuming "we'll fix it in support"

Siloed thinking – this role requires constant coordination across teams

Inconsistent quality – one customer's onboarding can’t be great and another's mediocre

Nice to Have

Experience with Bubble.io, n8n, or other low-code/no-code platforms

Background in partnership or ecosystem tools

Experience writing technical documentation or knowledge bases

Familiarity with AWS

📌 Onboarding Engineer (Gold Coast)
🏢 EULER
📍 Gold Coast