An Exciting Supply Chain Career Awaits

We are expanding our team and are in search of a dynamicSenior Customer Success Managerto help fuel our growth within Australia’s rapidly evolving 4th Party Logistics (4PL) sector. This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.

Why choose cora Group?

Experience a supportive management team that is focused on nurturing talent and fostering a positive work culture.

- Be part of a leading team in a fast-growing industry sector.
- Great office location with easy walks through lakes, waterfalls, and gardens, close to cafes, public transport and parking.
- Enjoy a market-competitive salary with a bonus scheme and a special day off for your birthday

Our Values:

- Unity: We Walk Together
- Integrity: We Are Our Word
- Courage: Embrace Every Challenge
- Responsibility: Pride In Our Environment
- Innovation: Create “Different”

The Role:

The Senior Customer Success Manager (SCSM) is responsible for leading key customer relationships within a specified portfolio. This role requires an experienced individual who can think strategically, manage complex portfolios, and drive meaningful business growth. The SCSM acts as a trusted advisor to customers, helping to navigate challenges, unlock opportunities, and align solutions with their evolving needs. This is a role for a high performer who blends commercial acumen with strong leadership, influencing, and problem-solving skills. This role will be based in Melbourne.

The successful candidate will be responsible for:

Customer Relationship Management





- Build and maintain strong relationships with key decision-makers and influencers across customer organisations
- Act as the escalation point for high-priority issues, ensuring timely and strategic resolution in collaboration with internal teams
- Conduct structured Monthly, Quarterly, and Annual Business Reviews, including reporting, analysis, and forward planning
- Lead customer contract reviews, renewals, and negotiation processes

Financial & Strategic Account Management

- Own and manage a portfolio, ensuring delivery against revenue and gross margin targets
- Lead customer contract negotiations, renewals, and pricing strategy, including annual reviews, to ensure commercial alignment and sustainable account performance
- Collaborate with Finance and Customer Solutions teams to ensure accurate billing, account profitability, and minimal revenue leakage
- Develop and maintain detailed Account Plans for each customer in your portfolio, including strategic goals, risks, and growth levers
- Monitor account health, and work cross-functionally to protect the base

Operational Excellence

- Drive customer outcomes through close collaboration with Operations, Customer Solutions, Service Delivery and Customer Care teams




- Ensure adherence to all contractual service-level agreements
- Resolve systemic service failures through root cause analysis, and implement preventative solutions
- Lead end-to-end onboarding and implementation for new customers or services within your portfolio
- Ensure CRM data integrity and accurate logging of key customer interactions

Business Growth

- Unlock, pursue, and deliver upon the extension of business opportunities which exist within our existing customer base
- Proactively identify and pursue upselling and cross-selling opportunities within assigned accounts, including identifying leads for new business opportunities

Leadership & Influence

- Contribute to broader team success through mentoring, knowledge sharing, and leading by example
- Represent Customer Success in strategic initiatives and cross-functional working groups
- Support the execution of cora’s strategic priorities, providing feedback and insights from the field

The successful candidate will have:

- Customer-first mindset with a commitment to supporting delivery outcomes that reflect cora Group’s values and strategic objectives
- In-depth knowledge of logistics and supply chain concepts, including transportation, warehousing, inventory management & distribution
- Strong communication, negotiation and presentation skills
- Excellent problem-solving and decision-making capabilities
- Results-driven mindset with a track record of meeting or exceed account growth and retention targets
- Proficient in using Microsoft Office Suite and CRM tools
- Highly organized with strong atte

📌 Senior Customer Success Manager — Growth (Melbourne)
🏢 Cora Group
📍 Melbourne