THE TRUSTEE FOR MKIM INVESTMENT DISCRETIONARY TRUST – Penrith NSW

Dental Practice Manager – Established & Growing Dental Practice Blue Mountains / Western Sydney, NSW Attractive Salary Package + Sign-On Incentive for the Right Candidate The Opportunity An established, busy and progressive dental practice in the

Blue Mountains / Western Sydney region

is seeking an experienced and highly capable

Dental Practice Manager

to lead its team and oversee the day‑to‑day operations of the practice.

This is an excellent prospect for an experienced dental professional who enjoys leadership, accountability, developing people and creating systems that allow a practice to operate at a consistently high standard.

The practice is well established, continues to grow and has invested significantly in modern technology, systems, training and the patient experience.

We are looking for someone who wants to take genuine ownership of the role rather than simply manage the day‑to‑day.

All applications will be treated with strict confidentiality.

About the Role As Practice Manager, you will work closely with the Practice Principal and take responsibility for the operational performance of the practice.

You will lead the administrative and clinical support teams, develop systems, maintain accountability and help create an organised, positive and high‑performing workplace.

Your responsibilities will include:

Leading, supporting and developing the dental assisting and front office teams

Recruitment, onboarding, training and ongoing staff development

Conducting regular team meetings, morning huddles and performance reviews

Managing staff rosters,



leave and day‑to‑day staffing requirements

Maintaining clear systems, protocols, checklists and accountability measures

Overseeing appointment book efficiency and practice workflow

Monitoring key practice KPIs and identifying opportunities for improvement

Improving patient communication, service and overall patient experience

Managing patient concerns professionally and proactively

Overseeing stock, inventory and supplier relationships

Ensuring outstanding presentation and organisation throughout the practice

Supporting accounts, billing, debt management and financial reporting

Maintaining compliance with infection control, WHS, privacy and relevant healthcare regulations

Working closely with clinicians to ensure efficient clinical operations

Supporting marketing initiatives, patient retention and practice growth

Identifying operational problems and implementing practical solutions

Reporting regularly to the Practice Principal on performance, staffing and operational matters

About You We are looking for someone who is

organised, proactive and confident leading a team .

You will ideally already have experience managing a busy dental practice and understand the unique challenges involved in coordinating clinicians, reception, dental assistants,



patients and the appointment book.

You are someone who notices what needs to be done and takes action.

You will have:

Previous experience as a

Dental Practice Manager, Practice Coordinator, Front Office Coordinator or senior dental administrator

Strong leadership and people‑management skills

Excellent organisational and time‑management abilities

Strong written and verbal communication skills

Confidence having difficult conversations and maintaining accountability

A high level of attention to detail

A strong understanding of the patient journey and patient experience

Experience with dental practice management software

An understanding of dental terminology and treatment workflows

Strong computer and administrative skills

The ability to prioritise effectively in a busy environment

A professional, positive and solutions‑focused approach

Previous dental management experience will be highly regarded.

Formal Practice Management qualifications are advantageous but

not essential where substantial dental experience can be demonstrated .

The Person We Are Looking For Our ideal Practice Manager is someone who:

Leads by example

Takes ownership

Communicates clearly

Holds themselves and others accountable

Remains calm under pressure

Builds a positive team culture

Enjoys developing people

Is comfortable implementing systems and change

Has high professional standards

Understands that exceptional patient care and strong business performance go hand in hand

What We Offer For the right candidate, we offer:

Attractive

📌 Dental Practice Manager (Penrith)
🏢 THE TRUSTEE FOR MKIM INVESTMENT DISCRETIONARY TRUST
📍 Penrith