CPAP Direct is a retail and clinical leader in the sleep apnoea industry across Australia. We have 20 retail stores and a large e-commerce business and are the ‘go-to’ destination for people to research, be diagnosed and treated successfully for sleep-related conditions.

We have an exciting

part-time opportunity

for a motivated and experienced

Retail Sales Assistant

to join our

Penrith store .

Working Hours:

Monday to Wednesday, 9:00am–5:00pm, and every Saturday, 9:00am–2:00pm.

Come and be part of a dynamic and friendly workplace where we are passionate about delivering outstanding customer and patient experiences

What You’ll Be Doing – Full & Comprehensive Training Provided While existing expertise is an advantage, it is not essential for this role. If you have a excellent attitude and personality, along with strong experience in client-focused retail, customer service and sales, we will teach you what you need to know about the sleep and CPAP therapy industry.

Using your strong interpersonal and sales skills, you’ll get a buzz out of enhancing the lives of your customers and helping them feel alive again. You’ll easily connect and communicate with people in a natural way. You’re a great listener, curious about people and have a ‘can-do’ approach to finding solutions that meet their needs.

You’ll feel right at home if a positive and supportive environment is where you’re able to do your best work. We believe it’s crucial to provide five-star service to our customers at every interaction, whether that’s by phone, email or in person.

Your day-to-day responsibilities will include:

Setting up home sleep tests

Assisting customers with CPAP purchases, including machines,



masks and accessories

Troubleshooting issues with CPAP equipment

Building rapport and effective relationships with customers

Providing patient education and advice on sleep health

Using POS systems

Basic reporting, general administration and cleaning duties as required

Providing exceptional customer and after-sales service

Building professional relationships within the sleep health industry

Here Are a Few Things We Think Will Make You Ideal for This Role

Whilst Pharmacy, CPAP, Optometry, Audiology and other healthcare retail experience is preferred, it is not essential. Attitude is more important, and we are happy to train the right person.

You have previous experience in a busy, multi-tasking retail or customer service role

You have a strong customer service focus, with empathy, compassion and a drive to deliver the best patient-centric outcomes

You thrive under pressure and work well both independently and as part of a team

You have strong communication skills, with the ability to respond quickly to the needs of our customers

You’re a quick learner, with initiative and tenacity

You bring enthusiasm, positivity and a genuine work ethic to ‘get things done’

You have proven integrity, professionalism and discretion and are comfortable handling sensitive information





We genuinely value diversity – of perspectives, approaches and lived experiences. We also know that not everyone feels super confident when applying for roles.

Some of the Perks of Joining CPAP Direct

Above-award salary

A genuine commitment to workplace culture and wellbeing

Work with great, smart people

Access to some of the best business minds in the industry

Work with a company that is on an exciting growth trajectory

Here Are 3 Reasons Why We Hope You’ll Love Working for Us 1. Find a culture of kindness and respect.

We really care – about our work and our people. We don’t just provide our patients with friendly and compassionate care; you’ll feel it too.

2. Do work that matters and feel valued for your contribution.

We provide a patient-focused service. We ‘see’ our patients when they walk in the door. The experience is personal, and you’ll enjoy meaningful interactions that genuinely make a difference.

3. Enjoy varied work and grow as you go. You’ll jump in and out of many different tasks and challenges, and our whole team will support you to achieve whatever comes your way.

And Here Are 3 Reasons Why We’re Afraid You Might Not

We rarely work ridiculous hours, but we do work really hard every day. We rarely sit still

CPAP Direct is big on trust and integrity. We’re not so big on micromanagement. If you find it difficult to work without constant pressure or ongoing direction, we may not be the best choice for you.

We value change. We’re growing, and we understand that change is part of growth.

About You You will be someone who identifies with and aligns wi

📌 Retail Sales Assistant (Penrith)
🏢 CPAP Direct
📍 Penrith