Patient Experience Officer (Admin Off Lvl 5)
- Emergency Department
- Perm PT

South Western Sydney Local Health District REQ698912 Requisition ID:

REQ698912 Employment Type:

Permanent Part Time, up to 20 hours per week Remuneration:

$41.52
- $42.46 per hour + 12% Superannuation + Salary Packaging + Flexible Working (subject to approval) With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia. Achieve Something Great The Patient Experience Officer (PEO) role in the Emergency Department is a unique opportunity to make a meaningful difference to the experiences of patients and their families during some of the most challenging and vulnerable moments of their lives. As a key member of the multidisciplinary team, the PEO acts as a compassionate and approachable point of contact, helping to bridge communication between patients, carers and clinical staff while promoting a positive, patient centred environment. Work in a fast paced and energetic setting while playing a vital role in enhancing patient satisfaction, providing real-time support, responding to concerns and ensuring patients and families feel informed, respected and cared for throughout their Emergency Department journey. Will contribute directly to improving the overall patient experience and fostering a culture of empathy, dignity and compassion. This role offers the opportunity to work closely with patients, families, clinicians, and support services to create a more positive healthcare experience while supporting the Emergency Department's commitment to safe, high quality and patient-focused care. Are You the Right Fit? The ideal Patient Experience Officer is a compassionate,



approachable and resilient individual who thrives in a busy and often unpredictable healthcare environment. They are passionate about delivering exceptional customer service and are committed to ensuring every patient, family member and carer feels respected, informed and supported throughout their Emergency Department journey. Demonstrate exceptional communication and interpersonal skills, with the ability to engage effectively with patients, families, carers and staff from diverse backgrounds. Provide a calm and reassuring presence in a fast paced Emergency Department, supporting patients and families during periods of stress, uncertainty and heightened emotions. Show a genuine commitment to patient centred care, ensuring patients feel heard, valued and included in their healthcare experience. Build positive working relationships with nursing, medical, allied health, administrative and support teams to enhance communication and patient outcomes. Identify and respond to patient and family concerns proactively, facilitating feedback and contributing to timely resolution of issues. Remain organised and adaptable while managing competing priorities within a dynamic and high-volume Emergency Department environment. Contribute to a welcoming and supportive atmosphere that promotes dignity, respect and compassionate care for all patients and visitors. Take initiative in identifying opportunities for service improvement,



supporting the Emergency Department's commitment to continuous improvement and excellence in patient experience. Display sound judgement and professionalism, maintaining confidentiality and acting with integrity in all interactions. Selection Criteria To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below. Please describe a situation where you provided exceptional customer service in a healthcare, community, or customer-focused environment. How did you identify and respond to the needs of patients, consumers, families/carers, or stakeholders, and what was the outcome? Provide an example of a challenging or high-pressure situation you have encountered in the workplace. How did you demonstrate resilience, flexibility and initiative to manage the situation, and how did you prioritise your work while operating with minimal supervision? Describe a time when you worked collaboratively with a multidisciplinary team or diverse group of stakeholders to achieve a positive outcome. How did you build effective working relationships, manage differing needs or expectations, and utilise computer systems or technology to support your work? If you’d like more details, we’re here to help. We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, n

📌 Patient Experience Officer (Bowral)
🏢 NSW Health
📍 Bowral