Optimum Health Solutions - 20 Years of Excellence in Allied Health At

Optimum Health Solutions , we're passionate about helping people move better, live better, and achieve their goals.

As one of Australia's leading Allied Health providers, we offer the opportunity to work with a diverse caseload, access industry-leading professional development, and grow your career within a supportive multidisciplinary team.

With

14 clinics

across

NSW

and

Tasmania ,

200+ Allied Health professionals , and

more than 20 years of excellence

in healthcare , we continue to invest in our people, facilities and clinical innovation.

About The Role Optimum Health Solutions is looking for an experienced Admin Team Lead to guide our administration team at Liverpool head office on a full time basis. You'll manage a team that includes both in-house and remote staff, making sure enquiries, bookings, and client records are handled smoothly, while coaching the team to deliver a consistently great experience for every client. This is a great fit for someone who enjoys leading people as much as looking after clients.

What You'll Be Doing Team Leadership

Lead and support a team of in-house and remote administration staff, including coaching, rostering, and workload management

Act as the first point of escalation for complex client or referrer enquiries

Monitor team performance and quality of service, providing feedback and support where needed

Compliance & Documentation Oversight

Oversee internal compliance across the team, making sure client documentation is complete, current, and signed in line with healthcare privacy guidelines

Monitor billing and funding documentation across Medicare, NDIS, and insurance or WorkCover claims for accuracy





Identify and address any gaps in client records before they become a compliance risk

Client Engagement & Communication

Oversee inbound and outbound client and referrer enquiries across phone, email, and in person

Manage appointment bookings and scheduling changes across the team

Client Onboarding & Documentation

Oversee referral forms, client profiles, and the client waitlist to keep scheduling running smoothly

Ensure client records stay accurate and up to date across the team

Team Collaboration

Work closely with practice managers and the wider administration team to keep client service delivery consistent across the business

Identify and help implement improvements to team processes

What we’re looking for

Previous experience leading or supervising a customer service, call centre, or administrative team, ideally in healthcare or social services

Experience working with Medicare, NDIS, and insurance or WorkCover claims and documentation

Strong understanding of healthcare privacy requirements and client record-keeping standards

Strong communication and interpersonal skills, with a calm, professional manner under pressure

Confidence using Microsoft Office and CRM software

Ability to coach and support a team, including remote staff, while managing your own workload

A flexible, hands‑on approach, comfortable working independently and leading others

What we offer

Competitive full time salary

Ongoing training and opportunities to grow with us

A supportive, down-to-earth team

Initiatives that support your own health and wellbeing

About us Optimum Health Solutions is a multidisciplinary Allied Health provider with clinics across NSW and Tasmania. We've spent 20+ years helping our clients move, communicate, and live better, and we look for team members who bring the same care to every interaction.

📌 Admin Team Lead | Liverpool | Full-time
🏢 Optimum Health Solutions
📍 Liverpool