Program Manager – Strengthening Family Connections (Identified) 4870 Cairns Remote Area Aboriginal and Torres Strait Islander Corporation

Posted 2 days ago

Job Description Program Manager – Strengthening Family Connections – Level 5.1

The Program Manager holds accountability for the quality, compliance, and performance of a diverse suite of family support programs serving Aboriginal and Torres Strait Islander communities across a large and complex geographic footprint.

Leading a team often totwelvestaff including Senior Practitioner, SpecialistWorkersand Case Workers.The Program Manager provides high-level people management, practice oversight, and supervisory leadership while also carrying responsibility for state government and funding body reporting, stakeholder engagement, and remote site operational support. This is a senior leadership role requiring a highly experienced,and systems-focused practitioner with a demonstrated capacity to lead teams and programs effectively across remote and community-controlled service delivery contexts. A deep commitment to Aboriginal and Torres Strait Islander self-determination, the rights and wellbeing of children and families, and the mission of RAATSIC as a community-controlledorganisationis fundamental to this position.

Demonstrated senior leadership and people management capability, with the ability to lead, supervise, and develop a diverse multidisciplinary team oftenor more staff across multiple programs and sites

Sound knowledge of family support, child protection, and domestic and family violence service systems in Queensland, including the legislative, policy,



and funding frameworks underpinning FWB, FPP, and community-controlled service delivery

Advanced understanding of trauma-informed, strengths-based, and culturally safe practice frameworks, with the ability to embed these across program operations and team culture

Demonstrated ability to provide high-level practice oversight and supervision, supporting Senior Practitioners and Specialist Workers tomaintainreflective, evidence-informed, and legislatively compliant casework practice

Solid program management skills, including the ability to plan,monitor, and evaluate service delivery across multiple concurrent programs, manage budgets, and drive continuous improvement in program performance and outcomes

Demonstrated experience preparing andsubmittinggovernment and funding body reports, witha high levelof accuracy, attention to detail, and understanding of contractual compliance obligations

Proven ability to manage remote service delivery, with an understanding of the unique challenges and opportunities of delivering community services in remote Aboriginal and Torres Strait Islander communities

Highly developed stakeholder engagement and relationship management skills, with the ability torepresentthe organisation effectively with government agencies, funding bodies, community organisations, and Aboriginal and Torres Strait Islander communities and Elders

Excellent written and verbal communication skills, including the ability to produce high quality reports, briefing papers, correspondence, and program documentation for a range of audiences

Strong analytical and critical thinking skills, with the ability toidentifyand

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