Tenancy Sustainment Coordinator (12 months Full Time, Regional) As a Tenancy Sustainment Coordinator, you will work directly with customers to provide tailored support, education and advocacy that promotes housing stability and independence.

You will collaborate with internal teams and external service providers to address complex matters including hoarding and squalor, anti-social behaviour, domestic and family violence, and mandatory reporting requirements.

This role requires robust customer focus, excellent stakeholder management skills and a genuine passion for improving outcomes for vulnerable communities.

This is a full time 12-month maximum term contract role, based in our Regional offices across Maitland and Raymond Terrace.

KEY RESPONSIBILITIES

Assess customer needs, identify goals and develop tenancy sustainment support plans

Build customers’ independence and capability to maintain their tenancy

Coordinate referrals and connect customers with appropriate support services

Provide education on tenancy rights and responsibilities

Manage complex tenancy matters and provide advocacy where required

Build effective relationships with internal teams and external stakeholders

Maintain accurate records, case notes and reporting outcome requirements

Ensure compliance with relevant legislation, policies and procedures

Identify opportunities to strengthen programs through partnerships and funding initiatives

REQUIREMENTS

Police Check, Working with Children Check, NDIS Worker Screening Check

Current NSW Driver’s Licence and access to a fully insured vehicle

Understanding of relevant legislation,



including Residential Tenancies Act (RTA) and NCAT processes

Minimum two years’ experience in community services, housing or related sector

Experience coordinating and managing casework

Intermediate computer skills, including Microsoft Outlook, Work and Excel

WHY WORK WITH US? As a leading community housing provider, Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector.

We also offer:

Salary packaging

Access to EAP Counselling Service

Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.

📌 Tenancy Sustainment Coordinator (Maitland)
🏢 Hume Community Housing
📍 Maitland