Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description As Engagement Manager, you will shape and drive Sprinklr Professional Services opportunities across new and existing accounts by closely partnering with Sales, Services, and Partner teams. You will act as a trusted advisor to customers, advising on Sprinklr Services offerings including implementation, managed services, training, and ongoing support.

You will lead the end-to-end services sales process during pre-sales, developing delivery proposals, defining Statements of Work, and structuring commercial offers. The focus is on ensuring successful deployment and enabling long-term value realisation from Sprinklr’s platform.

The role requires strong commercial judgement, solution design capability, and the ability to align customer business outcomes with Sprinklr’s services model. You will also be accountable for managing services pipeline, forecasting,



and delivering commercially sound proposals aligned to margin expectations. This role reports to the Director, Engagement Management APJ.

Main Responsibilities

Partner with Sales teams across ANZ to scope and position services and support offerings for both new and existing customers, with a strong focus on Contact Centre and CCaaS solutions

Engage customers to understand business requirements and design integrated services solutions aligned to their operating model and long-term transformation goals

Develop proposals and respond to RFPs/RFIs, positioning Sprinklr deployment strategies that drive early adoption and sustained value

Lead executive-level services conversations with customer stakeholders across Australia and New Zealand, both virtually and onsite

Capture both business and technical requirements during pre-sales to inform successful delivery outcomes

Build commercial proposals that balance customer needs with profitability, leveraging Sprinklr and partner delivery models

Define Statements of Work including scope, timelines, effort estimates, and measurable business outcomes

Partner with Sales on deal strategy, close plans, and negotiations with procurement and legal teams

Collaborate with internal stakeholders across Customer Success, Delivery, Product, and Partners to ensure delivery alignment and sign-off





Build and maintain strong relationships with key customer stakeholders to drive expansion and services growth

Manage Services pipeline, maintain forecast accuracy, and support regional revenue reporting

Desired Skills and Experience

Experience in services sales, professional services delivery, or business development within enterprise SaaS environments

Strong understanding of ANZ enterprise customers and buying processes, including procurement and commercial frameworks

Proven ability to operate in a matrixed, regional environment across Sales, Delivery, and Partner teams

Experience with contact centre, CCaaS, or customer experience platforms is highly preferred

Solid commercial acumen with experience building proposals, Statements of Work, and pricing models

Excellent communication and presentation skills, comfortable engaging with senior stakeholders

Ability to work independently, manage competing priorities, and operate with a high level of ownership

Detail-oriented with a practical, solution-focused mindset

Strong relationship-building skills with both customers and internal teams

Bachelor’s degree or equivalent experience

Full working rights in Australia or New Zealand

What success looks like in ANZ

Wins and expands services opportunities across key ANZ accounts

Builds trusted advisor relationships with enterprise customers

Delivers commercially sound deals aligned to regional targets

Drives strong alignment between Sales and Delivery, reducing friction post-sale

Supports scalable, repeatable services models suited to the ANZ market

We focus on our mission Sprinklr was founded in 2009 to solve a big p

📌 Engagement Manager (Melbourne)
🏢 Sprinklr
📍 Melbourne