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Guest Services Agent Casual

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Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests. Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confidant in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Previous experience in hotel front desk operations is a valuable asset Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills Proficiency in both written and verbal communication Available to work a variety of shifts including nights, overnights, weekends, and public holidays as required

We’re looking for a Guest Services Agent with a twist at A by Adina Canberra. For starters, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person.



Being the go‑to for guests, managing admin and giving real local advice is all part of the deal. A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth. What you don’t know, you’ll find out to unlock unrivalled staycations. Plus, you’ll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless). Like us, you always go the extra mile to make guests feel at home. So do we. It’s the reason our guests book, repeat book and love us – and it’s why we want you on our team. Make no mistake, we’re looking for talented people. But the payoff is big; there’s endless possibilities, a great team and the chance to make a real difference. Like you, we wake up with a positive mindset, roll up our sleeves and make the most of whatever comes our way. Every day. We value people with authentic charisma, celebrate the uniqueness of every team member and are big on sharing the rewards. If this sounds like your place, then dive in and find more. You deserve it.

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific,



the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your growth opportunities and advancement. You’ll feel valued as part of a tight‑knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

Oaks Sydney Goldsbrough Suites

are looking for a

part‑time

Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check‑ins and check‑outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check‑in process while addressing any immediate inquiries or needs.

Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in‑person, phone, and email, to provide exceptional service.

Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Act as a primary point of contact for guests throughout t

📌 Guest Services Agent (Sydney)
🏢 IHG Hotels & Resorts
📍 Sydney