Front of House * Client Care * Animal Lovers Welcome

Are you a friendly, professional, and compassionate Veterinary Receptionist to be the welcoming face of our clinics in Anstead and Marburg. As part of our front-of-house team, you will play a key role in delivering outstanding service to both clients and their pets.

Our Anstead practice consists of a small animal clinic and equine hospital, and our Marburg practice consists of a small animal clinic and equine reproduction centre. We practice a high standard of medicine and surgery in our well-equipped, modern and very busy practices.

The successful applicate must display excellent customer service and receptionist skills, excellent written and verbal communication skills, the ability to problem solve and prioritise work, be computer literate (prior knowledge of veterinary computer operating systems will be highly regarded), and understand of veterinary terminology, the ability to manage deadlines, be well presented and have a ability to work both unsupervised and within a team. Prior experience in a veterinary receptionist role and/or veterinary nursing experience is essential. Equine knowledge or equine nursing experience would also be considered advantageous.

The position is for shifts Monday-Friday with occasional Saturday work. Ideal candidates would ideally work 2-3 days per week to full-time.

About the Role This is a client-facing, fast-paced role that requires strong communication, attention to detail, and the ability to multitask. You will be working closely with our vets, nurses, and fellow reception staff to ensure a smooth, supportive experience for every pet owner who walks through our doors.





Your daily tasks may include:

Greeting clients and checking in patients

Scheduling appointments and managing bookings across both clinics

Answering phones and directing phone calls

Responding to email enquiries

Processing payments

Assisting with client paperwork, reminders, and follow-ups

Liaising with the clinical team to ensure timely and transparent communication

Supporting a calm and welcoming reception area for pets and people

‘Front of House’ duties

About You Experience in a vet clinic, medical practice, or customer service role is highly valued, but we are happy to train the right person with the right attitude.

You do not need to be a vet nurse, but you do need to be:

Passionate about animals and exceptional client care

Friendly, patient, and professional in your communication

Able to multitask and stay composed during busy periods

Tech-savvy and comfortable using veterinary or medical software

Organised, reliable, and a strong team player

Why Work with Us?

Two supportive, close-knit clinic teams in scenic Anstead and Marburg

A role where you truly make a difference to animals and their owners

Varied, interesting work with room to grow

Friendly, professional, and respectful workplace culture

Training provided and ongoing support from experienced staff

Locations Locations:

WestVETS Anstead and Marburg Clinics

Locations

Anstead Small Animal and Equine Hospital

Cnr Mt Crosby and Hawkesbury Rds Anstead, Queensland 4070, Australia

Marburg Animal Hospital and Equine Reproduction Centre

2401 Warrego Hwy Marburg , Queensland 4346 Australia

📌 Veterinary Receptionist (Gold Coast)
🏢 WestVETS
📍 Gold Coast