Join a Service Desk where your impact on customers actually matters

Work across real client environments (not repetitive internal IT)

Grow your Microsoft 365 and modern workplace skills in a supportive team

Immediate start available

At VISITS, you’ll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.

Your Role

As part of the National Service Desk, provide outstanding technical support to a wide range of businesses and their staff

Support technologies including endpoints (hardware, operating systems and applications), identity, cyber security, M365 and office technologies, utilising the latest technical management solutions

Deliver services by both remote (phone, email, portal and chat) and onsite support

Be involved in the delivery of broader services including changes and projects

The VISITS' difference Like many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further - we're passionate about helping clients

use technology to enable their success.

At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just a new system needing support). New software features are an opportunity for clients to work smarter (not just a new system needing support).

Your Technical and Professional Skills Working Experience

It's

highly desirable

that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.

Generally,



our hires in this position have at least 2 years’ experience in similar roles, however, we will consider people with less experience if you’re a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.

Technical

You must have good technical skills and experience in the following:

Windows 11

Management of endpoints, including deployment via Autopilot and management via Intune

Support for M365 applications and services including Outlook, Teams, SharePoint, OneDrive for Business and office productivity tools.

EntraID for identity and access management including MFA and conditional access

Cyber security tools

It would be helpful if you have experience with:

Teams Phone and meeting room technologies

Supporting clients with AI tools

Some/all of our technology stack, including HaloPSA, NinjaRMM, Rewst and ITGlue

Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification,



we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this requirement

Skilled

If you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:

Outstanding verbal and written communication skills with the confidence to engage all levels of a business

A passion for customer service with a high degree of patience and empathy

An excellent understanding of service desk processes

Solid problem solving and critical thinking skills

Excellent time management skills

Ability to work collaboratively as part ofa team or on your own

Reliability and dependability, taking ownership of anything that comes your way

Commitment to ongoing professional development and training

About VISITS We’re a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne.

Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we’re growing fast

Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.

Your Perks and Advantages As part of a friendly and collaborative team, you'll enjoy:

Above average remuneration.

Hybrid/flexible positions aligned to the specific job and client needs.

A brand-new modern office in South Melbourne with a terrace and great views, luxe end of trip facilities (including towel service) and located within easy access of public transp

📌 Service Desk (Melbourne)
🏢 Visits
📍 Melbourne