Function PCP Strathfield – Strathfield NSW

Function PCP Strathfield | Physiotherapy, Pilates, Gym & Recovery Studio

Permanent Part time | Strathfield, Sydney

Approx. 2–2.5 days per week to start, with room to grow

Ideal for a warm, organised, sales-confident all-rounder looking for a long-term role

About Us Function PCP Strathfield is a premium physiotherapy, Pilates, strength, fitness and recovery studio.

We help people move better, recover from pain, build strength, improve confidence and create healthier long-term habits. Our space combines physiotherapy, Reformer Pilates, small-group gym classes, Trampoline HIIT, aerial yoga, sauna, ice bath and recovery services.

We are growing and looking for a long-term team member who can help us improve the full client journey — from the first enquiry, to the first visit, to becoming an ongoing member or physio client.

We are looking for someone who is warm with people, organised with follow-up, and confident helping prospective clients take the next step.

About the Role We are looking for a

Client Journey & Sales Coordinator

to join our front-of-house team.

You will still help with reception, bookings and client service, but your main focus will be on the

sales and client journey side

of the business.

This means helping new enquiries get booked in, supporting trial clients through their first two weeks, following up leads, and having friendly membership or booking conversations with people who are interested in getting started.

The right person will be proactive, confident speaking to people, and comfortable with sales in a warm, non-pushy way.

Over time,



this role may also grow into local business networking, community partnerships, marketing support and social media coordination.

Key Responsibilities Client Experience & Front of House You will help create a warm, professional and premium experience for every person who walks through the door.

This includes:

Greeting clients warmly when they arrive.

Making first-time visitors feel comfortable and guided.

Answering phone calls, emails and enquiries.

Booking physiotherapy appointments, classes and studio tours.

Processing payments and assisting with client accounts.

Keeping the front desk and waiting area clean, calm and organised.

Communicating clearly with physiotherapists, instructors and other team members.

Saying goodbye and helping clients know what to do next before they leave.

Lead Follow-Up & Sales Conversations A major part of this role is making sure enquiries do not fall through the cracks.

You will help with:

Following up new leads and missed calls.

Booking prospects into studio tours, trial offers or physio consultations.

Explaining our services clearly and confidently.

Helping people understand which option is most suitable for them.

Having friendly conversations about memberships, trial offers and next steps.

Recording notes so the team knows where each prospect is up to.





Following up people who have shown interest but have not booked yet.

You do not need to be a pushy salesperson. But you do need to be comfortable asking people to book, following up, and helping them make a decision.

Trial Client Journey We run introductory offers for recent clients, and the experience during the first two weeks is extremely important.

You will help with:

Welcoming new trial clients.

Helping them book their first classes.

Checking in to see how they are finding the experience.

Encouraging them to stay consistent.

Helping them book future classes.

Having membership rollover conversations when appropriate.

Making sure every trial client receives a clear next-step conversation before their trial ends.

The goal is to help people feel supported, comfortable and confident enough to continue their health and fitness journey.

Growth, Marketing & Community Opportunities For the right long-term person, this role can grow beyond front of house.

Future responsibilities may include:

Supporting social media content.

Taking simple photos or videos around the studio.

Helping promote challenges, events and offers.

Building relationships with nearby businesses.

Assisting with local area marketing.

Helping organise community partnerships.

Supporting member events or open days.

You do not need to be an expert in marketing from day one. But you should be open to learning and interested in helping the business grow.

About You You may be a great fit if you are:

Warm, friendly and confident speaking to people.

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📌 Client Journey (Strathfield)
🏢 Function PCP Strathfield
📍 Strathfield