Bank Australia Limited is seeking a Senior Specialist, External Dispute Resolution to lead end-to-end management of AFCA complaints and independent reviews. You will investigate complex matters, develop well-reasoned positions, and advise across fraud, hardship, payments, and lending. The role involves coaching teams, preparing submissions, and strengthening dispute-handling practices for better customer outcomes.
📌 Senior External Dispute Resolution Specialist (Sydney)
🏢 Bank Australia
📍 Sydney
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