Join Centorrino Technologies: Innovate, Grow, and Thrive with Us

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Engineer to join our Transitions team in Australia.

As an IT Service Desk Engineer, you will be responsible for providing level 2 support across hardware, software, network, Microsoft 365 environments and act as a technical escalation point for Service Desk Analysts.

What you'll do:

Provide escalation support and act as a key technical escalation point for the Service Desk

Take a lead role in investigating major incidents ensuring timely communication and escalation where needed

Triage tickets and elevate to specialised teams when necessary

Monitor and action alerts from monitoring and management systems

Creating, updating, and maintaining relevant client documentation in line with best practice standards and mentoring junior team members.

Communicate effectively with end users, providing clear updates and managing expectations

Create documentation and updating internal knowledge base.

Developing strong rapport with the end user during each engagement via email and phone while ensuring a timely resolution on their incident or request.

What you'll bring:

Solid knowledge of Windows 10/11, macOS, and Microsoft 365 applications

Experience administering Microsoft 365, Exchange Online, Teams, and SharePoint

Excellent communication skills, both verbal and written, with the ability to explain technical issues in simple terms





Strong understanding of networking fundamentals including DNS, DHCP, TCP/IP, Wi‑Fi, and VPN troubleshooting

Strong knowledge of Active Directory and Entra ID (Azure AD) user and group management

Understanding of various hypervisors (Vsphere / Vmware / HyperV)

Strong customer service orientation and ability to work well under pressure

Excellent problem‑solving skills and efficiency

Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.

Understanding of ITIL principles and incident management processes

Desirable:

Prior experience with ConnectWise

Prior experience with PowerShell scripting

Hands‑on experience with enterprise IT tools, such as ticketing systems, remote support software, and monitoring tools.

Completion of Microsoft based certifications

Completion of an ITIL certification

Relevant tertiary qualification in Information Technology

Baseline / NV1 clearance

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:

Hybrid working with team anchor days to support collaboration

Extensive training and development opportunities that enable continual growth as part of your career planning.

Extensive discounts and benefits to maximise your money.

A choice of your IT equipment to maximise your success and access to cost‑price tech for your personal needs.

Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Engineer (Sydney)
🏢 CENTORRINO TECHNOLOGIES
📍 Sydney