About the role This is a hybrid role. Working mostly onsite at our Cranbourne West & Clyde North clubs. Some extra remote work may be available depending on the right fit.

Key responsibilities

Membership Sales: Respond to enquiries, speak with prospective members, explain membership options and help convert enquiries into new memberships.

Lead Follow-Up: Follow up with prospects, nurture leads and assist them throughout their sales journey.

Member Nurturing: Build strong relationships with members and ensure they feel supported and valued.

Front of House: Welcome members, prospects and visitors and provide exceptional customer service.

Casual Member Service: Assist casual members with bookings, payments, enquiries and general needs.

Tours & Inductions: Conduct facility tours and member inductions.

Administration: Complete general administrative tasks, maintain accurate member information and update systems as required.

Payments: Process memberships, casual visits and other payments accurately.

Reporting: Assist with daily and weekly reporting and sales administration.

Cleaning & Facility Care: Cleaning is a regular, hands-on part of this role every shift. That includes wiping down equipment, keeping change rooms and studios fresh, restocking,



and making sure the whole facility looks spotless for our members.

About you

Friendly, energetic and approachable

Confident speaking with people face-to-face and over the phone

Customer-focused and genuinely enjoys helping people

Comfortable having sales conversations and asking for the sale

Organised and able to manage multiple tasks

Gets a kick out of making things sparkle. If a clean, organised gym makes you happy, you'll fit right in.

Reliable, punctual and takes pride in their work

Confident using computers and willing to learn new software and systems

Able to work independently while also being a strong team player

Passionate about health, fitness and helping others achieve their goals

Previous experience in sales, reception, customer service or the fitness industry is desirable but not essential

About us

Part-time or full-time (28–38 hours per week), negotiable for the right applicant

Competitive hourly rate

Opportunity to grow within a developing health and fitness business

Ongoing training and professional development

Supportive and energetic team setting

Complimentary access to our fitness facilities

Opportunity to develop valuable sales, customer service and administration skills

📌 Reception/Sales Admin (Melbourne)
🏢 Your Health and Fitness
📍 Melbourne