Customer Service & Office Administrator About MISCO Australia MISCO Australia is an Australian-owned manufacturer, fabricator, distributor and supplier of specialised electrical insulation materials and engineered components. Based in Dandenong South, we support switchboard manufacturers, electrical contractors, original equipment manufacturers, engineering companies and infrastructure projects across Australia.

Our services include CNC machining, cutting, drilling, profiling, fabrication, kitting and the production of custom components. Our customers rely on us for accurate information, dependable order processing, quality products and responsive service.

We are a small, practical and growing business where every team member makes a meaningful contribution. We value accuracy, reliability, initiative, clear communication and following tasks through to completion.

About the role MISCO Australia is seeking an experienced Customer Service & Office Administrator for an in office casual position in Dandenong South.

The role is expected to average approximately 20-22.5 hours per week. Shifts will generally be rostered Monday to Friday, commencing at 9:30 am and finishing between 1:30 pm and 2:00 pm, depending on workload.

This is a casual position initially. The employment arrangement may be reviewed as the role and workload develop, with the possibility of ongoing permanent part‑time employment for the right person.

The successful applicant will play an important role in keeping our customer service, sales administration, orders and daily office operations running smoothly.

Previous experience with electrical insulation materials is not required. Training in MISCO’s products, systems and procedures will be provided.

Key responsibilities

Monitoring the shared email inbox and answering routine telephone enquiries

Providing customers with order status, delivery,



basic stock availability and freight updates

Entering confirmed sales orders into MYOB from approved quotations or customer purchase orders

Preparing invoices, delivery paperwork and routine customer documents

Maintaining accurate customer and supplier records

Booking freight and preparing dispatch documentation

Following up customers, suppliers and freight carriers

Updating spreadsheets, shared task lists and routine registers

Coordinating with the office, production team and warehouse staff

Providing general administrative support across the business and assisting with agreed priorities

About you

Previous office administration and customer service experience

Practical MYOB experience, including sales orders, invoicing or customer records

Freight, dispatch administration or delivery coordination experience

Strong accuracy and attention to detail

Clear and professional telephone and written communication skills

Reliable organisation and the ability to follow tasks through without reminders

A calm and methodical approach when managing competing priorities

Availability to work on‑site during the stated weekday hours

Current Australian working rights

Experience in manufacturing, engineering, wholesale, industrial supply or another technical-product business would be advantageous but is not essential.

What we offer

Convenient weekday daytime hours with no evening or weekend work

A varied role covering customer service, order processing, MYOB and freight coordination

Structured training in MISCO’s products, systems and procedures

Support and training within a friendly, hands‑on team

The prospect to take ownership of routine office and customer‑service processes

A casual hourly rate plus superannuation, based on experience and applicable award requirements

The possibility of ongoing permanent part‑time employment as the role develops

📌 Customer Service (Dandenong)
🏢 Mica & Insulating Supplies
📍 Dandenong