NSW Department of Customer Service – Parramatta NSW

Full-time (35hpw) temporary up to December 2027 with possibility of ongoing Salary Range - $116,981 -$129,492 +super

Location flexible across Revenue NSW offices with hybrid working

Revenue Digital is seeking an enthusiastic Business Analyst to play a key role in supporting the delivery of digital modernisation programs whilst also contributing to the ongoing operation and enhancement of critical taxes services.

Working within a multidisciplinary delivery team, the role will partner with business stakeholders, subject matter experts, technical teams and product owners to lead the analysis of business needs, gather and document requirements, support solution delivery, and contribute to continuous improvement initiatives.

The successful candidate will be equally comfortable facilitating workshops, documenting business processes and requirements, collaborating with internal and external stakeholders, developers and testers in a modern digital delivery environment.

Key Responsibilities:

Elicit, analyse, document and validate business, functional and non-functional requirements

Facilitate workshops, interviews and collaborative sessions with stakeholders

Analyse current and future state business processes and identify opportunities for improvement

Work with Product Owners, developers, testers, business representatives and other analysts to support solution design and delivery

Translate complex business needs into clear, actionable requirements for technical delivery teams

Support backlog refinement, prioritisation and planning activities within an Agile delivery environment

Contribute to testing activities including requirements traceability,



test scenario development, defect triage and business acceptance testing

Build and maintain effective relationships across Revenue NSW, business representatives and technology teams

Support BAU enhancements, incident investigations and continuous improvement initiatives

Provide clear and concise communication, reporting and updates to project and business stakeholders

To be successful in this role you will demonstrate:

Experience as a Business Analyst delivering business and technology initiatives in complex environments

Strong analysis, requirements gathering and documentation skills

Solid communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams

Ability to manage competing priorities and deliver quality outcomes within agreed timeframes

Experience working within Agile, iterative or hybrid project delivery environments

Exposure to up-to-date digital platforms, API's cloud-based solutions or contemporary software delivery practices is highly regarded

Knowledge of Revenue NSW Business Taxes revenue types and related processes is desirable but not essential

For enquiries regarding this position, please contact Christopher Reay via ***@revenue.nsw.gov.au

About Revenue NSW





Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

Flexible office location across NSW

Hybrid working, compressed hours and generous leave conditions, so you canmake time for what counts

Accrued Days Off (days in lieu) in addition to Annual Leave

Ongoing access to industry approved self-learning tools

Career agility including opportunities to work on different programs

The opportunity for meaningful work that matters to all of us in NSW

Corporate wellbeing programs with access to Fitness passport

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: 23rd October, Friday at 10am

Careers at Department of Customer Se

📌 Business Analyst (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta