Customer Relationships & Operations Coordinator Customer Relationships & Operations Coordinator SHEPHERD FILTERS | Elanora, Gold Coast QLD

Permanent Part time | 30–35 Hours | Monday to Friday

$35–$40 per hour + superannuation, depending on experience

Great with people, organised with administration, and enjoy getting things done? We're looking for a friendly, capable and proactive person to join our small team at Shepherd Filters.

This is a genuine

50% customer relationships and sales support / 50% administration and operations

position.

We need someone who enjoys talking to customers, building relationships and following up sales opportunities, but who is equally comfortable processing orders, managing paperwork and keeping things organised.

You might come from

real estate, property management, account management, internal sales, customer service, administration or office management .

You don't need experience in our industry. We can teach you about our products.

What matters most is your ability to communicate, stay organised, solve problems and follow things through.

About Shepherd Filters Shepherd Filters is an innovative Australian company helping commercial kitchens reduce fire risk, lower cleaning costs and improve kitchen exhaust compliance.

Our award-winning disposable grease filters, made from 100% natural wool, are used by major restaurant groups and commercial kitchens throughout Australia, New Zealand, the UK and USA.

We're a small, friendly team based in Elanora on the Gold Coast, supporting customers internationally.

We're looking for someone who wants to become a valued, long-term member of our business.





About the Role You'll work closely with our Business Development Manager, Customer Order & Supplier Administrator and business owner.

Your responsibilities will be divided approximately equally between two important areas.

Build and maintain relationships with existing customers.

Proactively contact customers regarding reorders and ongoing product requirements.

Follow up quotations, samples, enquiries and sales opportunities.

Support our Business Development Manager with customer follow-ups and sales activities.

Respond to incoming customer calls and emails.

Help customers resolve problems and answer product questions.

Identify opportunities to generate repeat sales and improve customer satisfaction.

Keep customer information and follow-up activities updated in our CRM.

This isn't a high-pressure sales position , but you must enjoy talking to people, be comfortable picking up the phone and confidently asking for an order when appropriate.

50% — Administration & Operations Process customer orders, purchase orders and invoices.

Assist with stock monitoring and supplier coordination.

Organise freight, deliveries and international shipments.

Maintain accurate customer and business records.

Prepare quotations, correspondence and business documentation.





Assist with general office administration and management projects.

Support our administrator during busy periods or leave.

Help with occasional marketing and social media activities.

Assist with light product packing and preparation when required.

Because we're a small business, everyone helps each other when needed.

Some days you'll be following up customers and sales opportunities. Other days you'll be processing orders, organising shipments or solving customer problems.

We need someone who enjoys this variety and takes pride in getting things done properly.

Who We're Looking For We're interested in someone who combines

strong people skills with excellent administration and organisational ability .

Ideally, you'll have:

At least 2 years' experience in customer service, sales support, administration, account management or a similar position.

Confidence speaking with customers and making follow-up calls.

Strong written communication and a professional telephone manner.

Good Microsoft Office and Outlook skills.

Excellent attention to detail and accuracy.

The ability to manage several priorities without losing track of tasks.

A practical, common-sense approach to problem-solving.

The initiative to work independently once trained.

A willingness to learn and contribute to a small team.

Reliability, punctuality and a positive attitude.

Experience That Would Be a Big Advantage We use several business systems, so previous experience with the following would be particularly valuable:

QuickBooks

— orders, invoicing and business administration.

Xero

— accounting a

📌 Customer Relationships (Gold Coast)
🏢 SHEPHERD FILTERS
📍 Gold Coast