Support Coordinator
- Full

Job Description

Differs per hour (Qualifications) | Permanent Part-Time, Full-Time | Day Shift, Office Hours At Dantae Support Services , we believe effective Support Coordination starts with listening, understanding what matters to the participant and helping people make informed decisions about their own supports. Our Support Coordinators work alongside participants to help them understand and use their NDIS plans, connect with suitable services and strengthen their confidence in navigating the NDIS and broader community. This is a participant-focused role for someone who values independence, problem-solving, clear communication and genuine choice and control. What You Can Expect

A participant-focused role built around individual goals and priorities Opportunities to work with participants with diverse circumstances and support needs Regular engagement with families, providers and community services A strong focus on participant capacity building and independence Variety across plan implementation, service connections and problem-solving A supportive and cooperative team environment Opportunities to develop strong knowledge of the NDIS and local service systems Meaningful work that helps participants gain greater confidence and control over their supports Good Support Coordination should make the NDIS easier to navigate, not more complicated.

About the Role

As a Support Coordinator with Dantae Support Services , you will work alongside participants to help them understand their NDIS plans, identify suitable supports and build a network that reflects their needs, goals and preferences. Rather than making decisions for participants, your role is to provide information, explore options and support informed decision-making.



You will help participants implement their plans, connect with providers and mainstream or community services, respond to changing circumstances and progressively build their ability to manage their own supports wherever possible. Your Role May Include

Helping participants understand their NDIS plan and funded supports Exploring the participant's goals, priorities and preferred way of receiving support Identifying appropriate providers and community services Presenting participants with suitable options so they can make informed choices Supporting participants to establish new services and supports Helping coordinate multiple providers where supports need to work together Building connections with mainstream and community services Monitoring whether supports are meeting participant needs and goals Identifying gaps or barriers within a participant's support arrangements Supporting participants through changes in circumstances Preparing for plan reassessments and other NDIS processes Helping participants understand service agreements, budgets and available funding Supporting communication between participants and their approved support network Building participant confidence and capacity to navigate services more independently

Key Responsibilities

As part of the Dantae Support Services team, you will be expected to: Keep the participant's goals, preferences,



rights and choices at the centre of Support Coordination Help participants understand and implement their NDIS plans Provide clear and accessible information about available support options Support participants to exercise genuine choice and control Identify services that are appropriate to participant needs rather than simply directing participants to particular providers Build and maintain effective working relationships with participants and approved stakeholders Monitor whether support arrangements continue to meet participant needs Identify service gaps, barriers and emerging concerns Support participants to resolve problems within their support network Maintain professional boundaries and manage potential conflicts of interest appropriately Maintain accurate, timely and meaningful participant records Follow privacy, confidentiality, consent and information-sharing requirements Identify and appropriately escalate safeguarding or significant risk concerns Work within applicable NDIS requirements and Dantae Support Services policies Support participants to develop greater independence in managing their supports over time Participant Choice & Decision-Making

Support Coordination should strengthen a participant's ability to make decisions rather than replace it. Our Support Coordinators are expected to: Listen to what the participant wants Understand their goals, preferences and priorities Explain options in a way that is clear and accessible Allow participants appropriate time to consider choices Respect a participant's preferred communication style Involve family, nominees or other decision supporters where appropriate and authorised Respect dignity of risk Avoid unnecessary influence over participant decisions Support participants to remain actively in

📌 NDIS Support Coordinator | Empower Participant Choice (Narangba)
🏢 Dantae
📍 Narangba