DWS is seeking an experienced Instructional Designer

with very strong SAP Enable Now

experience to design, develop and maintain high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM)

processes and technologies. You will partner with subject matter experts, change and project teams, and business stakeholders to create engaging learning experiences, training materials and capability uplift initiatives that drive user adoption and business readiness.

Where:

Sydney, NSW

Type:

ACN or Max Term

Start:

2 November 2026

Length:

6 months

Style:

Hybrid; 3+ days onsite

Salary:

up to $1,000/day for ACN; up to $220K (inc super) for Max Term

Essential skills and experience

Australian citizenship , with the ability to obtain and maintain required police clearances. No baseline or NV1 clearance is required.

Hands-on experience using

SAP Enable Now

to develop learning content.

Demonstrated experience

developing digital learning solutions

for large-scale business transformation programs.

Strong knowledge of

instructional design , adult learning principles and role-based capability development.

Proficiency in

Microsoft 365 applications and Learning Management Systems (LMS) .

Excellent

stakeholder engagement , written communication and content development skills.

Ability to work collaboratively, manage competing priorities and deliver quality assets to agreed timelines.

DWS is seeking an experienced Instructional Designer

with very robust SAP Enable Now

experience to design,



develop and maintain high-quality learning solutions that support the successful adoption of Enterprise Service Management (ESM)

processes and technologies. You will partner with subject matter experts, change and project teams, and business stakeholders to create engaging learning experiences, training materials and capability uplift initiatives that drive user adoption and business readiness.

Where:

Sydney, NSW

Type:

ACN or Max Term

Start:

2 November 2026

Length:

6 months

Style:

Hybrid; 3+ days onsite

Salary:

up to $1,000/day for ACN; up to $220K (inc super) for Max Term

Essential skills and experience

Australian citizenship , with the ability to obtain and maintain required police clearances. No baseline or NV1 clearance is required.

Hands-on experience using

SAP Enable Now

to develop learning content.

Demonstrated experience

developing digital learning solutions

for large-scale business transformation programs.

Robust knowledge of

instructional design , adult learning principles and role-based capability development.

Proficiency in

Microsoft 365 applications and Learning Management Systems (LMS) .

Excellent

stakeholder engagement , written communication and content development skills.

Ability to work collaboratively,



manage competing priorities and deliver quality assets to agreed timelines.

Highly desirable

Experience using Microsoft Clipchamp for video development and editing.

Experience with WalkMe Learning or other digital learning and video-authoring tools.

Knowledge of ServiceNow and Enterprise Service Management (ESM) processes.

What you'll be doing:

Review the Learning Needs Analysis (LNA) and validate role-based capability gaps.

Design role-based learning pathways, curricula and training plans aligned with business processes and change impacts.

Develop eLearning, system simulations, product videos with voice-over, Quick Reference Guides (QRGs), work instructions, facilitator guides and supporting knowledge resources.

Apply adult learning and instructional design principles to create accessible, practical and engaging learning experiences.

Collaborate with subject matter experts and business stakeholders to validate process accuracy, terminology, scenarios and learning content.

Support Train-the-Trainer, User Acceptance Testing (UAT), go-live and post-go-live learning activities.

Manage content reviews, incorporate feedback, maintain version control and prepare approved assets for publication.

Maintain and continuously improve learning assets and knowledge resources based on business feedback, system changes and adoption insights.

About Us: Since 1991, DWS has been helping organisations across Australia reimagine what's possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Bri

📌 Instructional Designer (Sydney)
🏢 Dws Group
📍 Sydney