Mizuno believes in the

transformative power of sport . This belief inspires our mission seamlessly "To be the brand of choice for dedicated athletes, customers and sports fans in their relentless pursuit of “better” with our own core values of

Innovation ,

Sustainability ,

Performance ,

Inspiration ,

Passion

and

Trustworthiness . Our Oceanic team of 60 (Australia & NZ) live these values every day. We're a friendly bunch with our Head Office in Mulgrave Vic. We're super busy but we support each other to get the job done About The Role

The Customer Service Representative is responsible for ensuring that our retail business customer needs are promptly met to maintain an excellent level of service. Working in a small team, you will assist with servicing the customers of the Sport department as operationally required. Key Responsibilities

Review incoming daily orders ensuring accuracy on product and account details. Processing requests/cancellations/returns on existing orders as required by the customer, account and/or sales representatives. Liase with relevant departments including Accounts, Sales and/or Marketing as required. Monitor compliance with programs to ensure orders are entered with correct terms. Review and process daily and weekly reports. Resolve account queries as needed, including invoice and shipping errors, returns, and general issues for internal and external accounts in a timely and professional manner. Assist with the preparation and facilitation of E-commerce sale periods.



Ensuring accuracy of orders on Marketplace and/or liaising with 3rd Party Logistics where required Maintain up-to-date knowledge of Mizuno products. Daily data entry with high accuracy and other ad-hoc administrative tasks as required. Keys Skills

You will have: Friendly communication skills (both verbal and written) Outstanding time management Ability to multitask without compromising quality of work. Ability to work independently whilst part of a small team. Ideally you will have some previous customer service Call Centre experience with high volume data entry. Annual $600 FREE product allowance for our sport and/or golf products Great staff discounts if you want to purchase even more. Opportunity to Work from home up to 2 days per week once trained. Loyalty Leave days (extra leave benefits from 3 yrs onwards). Casual work wear, smart casual or wear Mizuno gear everyday Free parking on site Friendly, supportive team environment and…..a Nespresso coffee machine with many pod choices (…plus biscuits) Role is available now. Unlock job insights

Hirer responsiveness Salary match Number of applicants Your application will include the following questions: Do you have customer service experience? Do you have experience in administration? Which of the following Microsoft Office products are you experienced with? Do you have data entry experience? Which of the following statements best describes your right to work in Australia? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. What can I earn as a Customer Service Representative

📌 Customer Service Rep with Remote Options and Perks (Melbourne)
🏢 Mizuno Oceania Corporation P/L
📍 Melbourne