Reservations Agent – Remote Job Description About Us Holiday Rental Specialists is a leading property management and short-term rental business, proudly delivering exceptional guest experiences and outstanding outcomes for our property owners across Australia. We manage a diverse portfolio of holiday homes across multiple regions, helping guests create memorable stays while ensuring our owners’ properties are in valuable hands.

The Opportunity Do you love helping people plan their perfect getaway? Are you organised, proactive and passionate about delivering exceptional customer service? We’re looking for a Reservations Agent who thrives in a fast-paced environment and takes pride in turning enquiries into confirmed bookings.

This is a remote role where you’ll play an significant part in the guest journey, managing reservation enquiries from first contact through to confirmation, helping guests find their ideal holiday accommodation and ensuring every interaction reflects the high standard of service Holiday Rental Specialists is known for. Working Hours: Thursday to Monday, 9am - 5pm NSW Time.

This role will also support the revenue manager with daily revenue tasks relating to changes in pricing, minimum stays and settings on our pricing tool.





You’ll work closely with our wider team to maintain accurate bookings, resolve guest enquiries and support the success of our property owners. If you enjoy building relationships, balancing competing priorities and being part of a supportive, close-knit team, this is a great opportunity to grow your experience in the holiday accommodation industry while enjoying the flexibility of remote work.

What You’ll Be Doing

Managing reservation enquiries and bookings across phone, email and other communication channels

Converting enquiries into bookings by understanding guest needs and recommending suitable properties

Providing clear, timely and friendly communication throughout the booking process

Processing payments, managing booking changes and maintaining accurate reservation records

Handling guest questions and resolving booking issues with professionalism and sound judgement

Building a strong understanding of our property portfolio, booking systems and reservation processes

Working closely with property management, guest services and operations teams to support a seamless guest experience

Identifying opportunities to improve the reservations process and contribute to team performance

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