Chisholm Institute of TAFE – Frankston VIC

Multiple Casual positions on offer based at Chisholm Campuses

Hourly Rate: $40.23 per hour+ super

Location: Chisholm Campuses- Dandenong, Cranbourne, Berwick and Frankston

Chisholm is seeking student focused and customer service oriented Casual Student Enquiry Officers to support the team during peak enrolment times. Attractive hourly rate on offer.

BELONGING & INCLUSION Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm’s culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE As a Student Enquiry Officer, you'll be the first point of contact for prospective and current students, providing exceptional customer service and enrolment support across multiple channels including phone, email, webchat and face-to-face interactions. [Casual Stu…ry Officer | Word]

You'll play a key role in helping students navigate their education journey while ensuring every interaction reflects Chisholm's commitment to service excellence

Key responsibilities include:

Respond to student and customer enquiries across phone, email, webchat and in-person channels

Provide accurate information about courses, enrolments and student services

Support students through the enrolment process and complete enrolment administration tasks

Assist students from diverse backgrounds with professionalism and empathy

Maintain accurate student records and CRM data





ABOUT YOU You are a customer-focused professional who enjoys helping people and thrives in a fast-paced environment. You bring robust communication skills, attention to detail and the ability to manage multiple priorities while maintaining a positive customer experience.

Qualifications, Skills and Experience required for the role:

Relevant post-secondary qualification or equivalent industry experience

Demonstrated customer service and administration experience

Strong written and verbal communication skills

Intermediate computer skills and confidence using data management systems

Excellent time management and organisational skills

Ability to proactively solve problems and manage customer enquiries

Strong attention to detail and accuracy

ABOUT US Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity,



race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

WHAT WE OFFER

An Inclusive work culture

- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through

relevant and responsive high-quality education.

Professional Development

- continue to grow your career as you nurture your students

Networking Opportunities

with Industry Partners

State of the art facilities

on our campuses

Free on-site parking

as well as locations close to public transport

Free Employee Assistance Program

- get the support you want. Its confidential.

Important information about your application:

Your application should include:

your resume

contact details of three (3) referees

Please note, appointment to this position is subject to satisfactory completion of Safety Screening requirements including:

Verified copies of all qualifications and transcripts as listed on resume.

Current & Valid Working with Children Check (Employee and not Volunteer)

Verified copy of unrestricted rights to work in Australia

Applications for this position close at 6pm, Sunday, 25 October 2026

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Carolyne Alvarado, Team leader, Enrolment Services at ***

📌 Student Enquiry Officer (Frankston)
🏢 Chisholm Institute of TAFE
📍 Frankston