Working closely with an ENT specialist and administrative team in a small, independent specialist ENT practice in Heidelberg, this is a long-term position working 3 full days per week. Availability to work Tuesday and Thursday is essential with the third working day to be discussed.

Key responsibilities

Patient bookings and phone/email inquiries

Reception and patient check-in

Medicare, private billing and receipting

Managing referrals, correspondence and patient records

Liaising with GPs, hospitals and other healthcare providers

Supporting surgical bookings and administration

Using medical practice management software - Xestro

General practice administration

About you

Minimum of 2 years' medical reception or medical administration experience

Confident working in a busy medical environment

Friendly, professional and confident with patients

Excellent attention to detail and takes pride in accuracy

Experience using medical software

Keen to upskill and continually develop skills





Can multitask, prioritise and remain calm under pressure

Flexible and willing to assist when the practice is busy

Excellent communication and organisational skills

Reliable and committed to a long-term role

About us We are an independent specialist ENT practice based in Heidelberg, providing care to both paediatric and adult patients. Our specialist also consults at East Melbourne and Parkville approximately 2-3 times per month. These sessions are shared between staff on a rostered basis, so occasional travel to these locations will be required.

A genuine long-term opportunity

A friendly, supportive small team workplace

Direct contact with an experienced specialist surgeon

A role where your skills and dedication will have a direct impact on patient care

Variety across specialist medical and surgical administration

📌 Medical Secretary/ Medical Receptionist (Melbourne)
🏢 Dr Damien Phillips
📍 Melbourne