Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work. Responsibilities

Respond to client support requests professionally and promptly; Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications; Provide remote support and attend client sites when required; Document work,



decisions and practical technical information; Escalate risk and complex issues clearly while remaining accountable for follow-through; Support healthcare practices and coordinate appropriately with clinical software vendors. Skills

Strong customer service and written and verbal communication; Practical Windows desktop and Microsoft 365 support; Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing; Structured troubleshooting and attention to detail; A security‑aware approach to identity, access and sensitive information; Ability to manage priorities and ask for help early.

📌 Level 1–2 IT Support Technician (Melbourne)
🏢 Podium IT Pty
📍 Melbourne