Grosvenor Hotel Adelaide - Assistant Manager/Relief Night Manager Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a Assistant Manager/Relief Night Manager to join our Front Office team at Grosvenor Hotel Adelaide. Reporting directly to the Front Office Manager, this pivotal role assumes full responsibility for hotel operations during your shifts and overnight representing senior leadership in the absence of the General Manager.

This is a high-impact opportunity to elevate your professional profile within Australia’s largest hotel network. As a Assistant Manager/Relief Night Manager, you’ll play a key role in delivering exceptional guest service, ensuring operational excellence, and supporting a team culture built on care, collaboration, and an exceptional guest journey.

Some of the key duties of this role will include, but not limited to:

Oversee hotel operations during days and

overnight

Manage late arrivals, early departures, and guest inquiries with professionalism

Ensure safety, security, and emergency procedures are followed

Conduct nightly audits and prepare operational reports

Support and lead the night team to maintain premium service standards

Resolve guest issues promptly, ensuring a seamless experience

Monitor cleanliness and presentation of public areas overnight

Liaise with other departments to ensure continuity across shift

Act as a Loyalty Ambassador,



promoting Accor Live Limitless (ALL) membership and benefits

Follow up on guest feedback and assist with responses to ensure satisfaction and retention

Qualifications

Proven ability to deliver exceptional guest service and uphold operational excellence

A warm, energetic, and team-oriented attitude with a genuine enthusiasm for connecting with guests and listening their stories

Diplomatic and well-tempered, with the ability to calmly manage challenging situations and resolve guest concerns with professionalism and empathy

Outstanding communication skills—both written and verbal

Strong cultural awareness and ability to work effectively within a diverse team, aligned with Accor’s purpose of connecting cultures, with heartfelt care.

Impeccable attention to detail and a proactive approach to problem-solving

Minimum 2-3 years’ experience in a front office leadership/supervisory role within a hotel environment.

Previous experience in Night Audit and/or Front Office Supervisor roles preferred

High level of computer literacy; Excel and Opera Cloud experience highly regarded

Required certifications/certificates/licenses: RP Badge, SA RSA, First Aid & CPR, National Police Check, and clearance to work with vulnerable people (age care sector)

Full availability over a 24/7 rotating roster (mornings, afternoons and evenings)

Full, unrestricted Australia working rights

Additional Information

Our team and working setting:

Deliver exceptional guest experiences.

Treat guests and colleagues with respect.

Demonstrate professionalism and integrity.

Support teamwork and collaboration.

Embrace diversity and inclusion.

Contribute to a positive workplace culture.

Base salary $80,000 + Super + Bonus Scheme + Group wide discounts

We’re on the hunt for our next Assistant Manager to help keep the

Eureka Hotel

buzzing and loved by the locals.

A Salisbury favorite, The

Eureka Tavern

is a vibrant community pub featuring a high-volume family bistro, an indoor playground, and a traditional local bar. We’re known

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