Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH Duration: 6-Month Contract ( October 2026 - April 2027) Pay Rate:

$40.00/hr + Super Location:

Melbourne CBD Work Setup:

Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH Duration:

6-Month Contract ( October 2026 - April 2027) About the Opportunity

We are recruiting on behalf of a major general insurance provider for dedicated

Customer Service Consultants

to join their high-performing Melbourne CBD team. If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks. What You'll Be Doing

You will manage member interactions across multiple channels: Inbound Phone Service (60%):

Assist members with policy enquiries, coverage details, and new policy setups. Workflow & Written Requests (20%):

Process email submissions, online referrals, and social media queries through internal workflow systems. New Business & Sales (10%):

Handle inbound enquiries from prospective members looking for new coverage. Outbound Support (10%):





Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved. Hours & Location

Operating Hours:

Rotating shifts between

8:00 AM - 8:00 PM

, Monday to Friday. Training & Buddying:

2 weeks of full time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success. Hybrid Split:

3 days in the Collins Street office, 2 days working from home. Key Requirements

Insurance Experience:

Prior background in general insurance (policy admin, claims, or contact centre) is

essential . Communication:

Clear, articulate verbal phone skills and concise written communication. Tech Proficiency:

Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously. Availability:

Able to start on

26 October 2026

and work a rotating 8am-8pm roster. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Customer Service Specialist (Melbourne)
🏢 Randstad
📍 Melbourne