CUSTOMER SERVICE / INTERNAL SALES | DERRIMUT, VIC

Join a growing national business in a varied role combining customer service, administration and outbound sales.

Cyklop Australia is a leading national supplier of industrial packaging consumables, supporting commercial and industrial distributors across Australia with high-quality strapping, steel and tape products.

We are looking for a motivated

Customer Service / Internal Sales professional

to join our close-knit team in Derrimut. This is a full-time, on-site role working Monday to Friday, 8:00am – 4:00pm, with no weekend work and on-site parking available.

About the Role You will play a key role across customer service, administration and outbound sales.

Your responsibilities will include:

Processing and releasing customer invoices across our three national warehouses

Completing accurate data entry using Pronto ERP

Making outbound calls to targeted industrial and commercial businesses

Introducing customers to our range of strapping, steel and tape products

Qualifying leads and booking appointments for the external sales team

Responding to inbound customer calls and emails

Maintaining call lists, sales activity and customer records

Supporting the wider team with general administration

About You To be successful in this role, you will bring:

Previous experience in customer service, internal sales, administration or a similar role

Confidence and resilience when making outbound calls and handling rejection

A qualified and confident telephone manner





Strong communication and organisational skills

Excellent attention to detail and accurate data entry skills

The ability to manage high-volume activity while maintaining accuracy

Good computer skills, including Microsoft Word and Excel

Experience with Pronto ERP or a similar system will be highly regarded

Experience in packaging, industrial or distribution environments will be advantageous

Previous cold calling, lead generation or appointment-setting experience will be highly regarded

Why Join Us? When you join Cyklop Australia, you will enjoy:

Market-competitive salary package plus superannuation

Monday to Friday, 8:00am – 4:00pm with no weekend work

Great work-life balance with an early finish

Stable, full-time employment opportunity

Supportive team environment with comprehensive onboarding

Convenient Derrimut location with on-site parking

Chance to develop your sales and customer service skills

If you are confident on the phone, enjoy a fast-paced environment and are looking for a role that combines administration with outbound sales, we would love to hear from you.

Cyklop Australia is an equal opportunity employer and welcomes applications from people of all backgrounds, experiences and identities.

Prospective candidates will be required to provide proof of legal work rights and may be required to undertake relevant, role-appropriate pre-employment screening.

If you require any reasonable adjustments to participate in the recruitment process at any stage, please let us know.

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