Seeking a Senior M365 Cloud Specialist withFamiliarity with ITIL-aligned service management practices Administering, supporting and optimising the Department’s Microsoft 365 environment, including Microsoft Teams, SharePoint, Microsoft Purview and Microsoft Copilot; Investigating, troubleshooting and resolving complex SharePoint and Microsoft 365 technical issues, providing practical solution options and clear advice to stakeholders;. Supporting the implementation, configuration and validation of Microsoft 365 services to meet business, operational, security and governance requirements;. Monitoring platform performance, availability, service health and Microsoft 365 change notifications, assessing organisational impact, risks and required actions;. Implementing and maintaining Microsoft 365 security, compliance and Microsoft Purview governance controls, including information protection, retention, audit, data loss prevention and reporting capabilities required;. Possess proficiency with PowerShell and automation for M365 administration;. Developing and maintaining technical documentation, knowledge articles and operational procedures, and ensuring they are stored in the department’s recordkeeping repository; Providing technical advice and guidance to project teams, business representatives and support staff; Supporting the delivery of new Microsoft 365 capabilities and transitioning services into business-as-usual support; Monitoring the Microsoft 365 Message Centre and proactively assessing upcoming changes, feature releases and deprecations to determine organisational impact, risks and required actions;. Identifying and implementing service improvements that enhance reliability, security, supportability, operational efficiency and user experience;. Performing operational support activities, including incident,



problems, change, release and knowledge management, in accordance with departmental processes and service management practices;. Contributing to knowledge sharing, capability uplift and continuous improvement activities within the team; Liaising with project teams, business stakeholders, vendors, service providers and other ICT teams to support service delivery and project outcomes The Specified Personnel will also be responsible for producing the following deliverables, including but not limited to: Solution designs and implementation plan for Microsoft 365 services Configuration, testing and validation documentation Operational procedures and support guides Technical training and knowledge transfer materials Microsoft 365 knowledge base content, including:

Standard operating procedures Support and troubleshooting guides Configuration and administration documentation Service improvement and knowledge articles

Implementation, migration and transition plans where required Status reports, risk assessments and technical recommendations Handover documentation to support ongoing operations and service continuity. Following technical skills will be beneficial: Microsoft 365 administration SharePoint Online and on-premises administration and governance Microsoft Teams configuration, policies and voice Microsoft Purview information protection, labels, DLP, retention, audit,



insider risk Microsoft Copilot enablement, governance and enablement Viva (Connections, Learnings, Insights, Engage) Power Platform automation PowerShell scripting and automation About the organisation

This role will provide specialised technical skills necessary to support the Department’s Microsoft 365 collaboration platforms and address the growing demand for secure, reliable and contemporary digital services. The role will administer, support and enhance Microsoft 365, Teams, SharePoint and SharePoint Online services, resolve complex technical issues, and implement service improvements to meet business and operational requirements. The M365 Specialist will be instrumental in maintaining platform stability, supporting project delivery, and ensuring collaboration services continue to meet the needs of business areas, project teams and the Department. Essential criteria

Capacity management level 4
- Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to control the demand upon a particular resource or service. Contributes to capacity modelling and planning. Supports the design of service component capacity. IT Infrastructure level 4
- Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines. Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and check

📌 SeniorCloud Specialist (Canberra)
🏢 Whizdom
📍 Canberra